Freelancer profile translated to English.

Description

With nearly 18 years of experience in customer relations and administrative management within large organizations, I have chosen to put my skills to the service of entrepreneurs, freelancers, and executives wishing to delegate to better focus on their core business.

My role:

To become your trusted ally, the one who simplifies your daily life, optimizes your organization, and helps you gain efficiency and peace of mind.

I support you in administrative management, planning, customer relations, and communication, according to your needs.

My areas of intervention:

Administrative management: quotes, invoicing, payment tracking, follow-ups, filing, database updates.
Organization & planning: agenda management, coordination, tool structuring, simple automations.
Customer relations: request tracking, customer satisfaction management, feedback collection, communication assistance.
Communication & creation of support materials: layout, content enhancement, presentations, professional documents.

My strengths:

Rigor, responsiveness, and attention to detail
Excellent communication and adaptability
Confidentiality and reliability
Human and benevolent approach

I would be delighted to discuss with you to understand your needs and build an effective and fluid collaboration together.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Société Générale, CDS
Back Office Financing Officer
BANKING AND INSURANCE
January 2018 - January 2024 (6 years)
91170 Viry-Châtillon, France
Analysis and control of regulatory and legal compliance for real estate loans.
Analysis and control of regulatory and legal compliance for consumer loans.
Relations with in-branch customer advisors (expertise sharing, remote assistance).
Relations with clients, notaries, developers, real estate agencies, brokers.
Administrative management.
Training new arrivals.
Administrative Management Compliance Customer Relations Banking and Insurance File Assembly
Société Générale
In-Branch Customer Advisor
January 2006 - January 2018 (12 years)
Val-de-Marne, France
Customer relations
Client portfolio management and development
Risk management
Marketing of banking products
Financing
Provident/insurance
Training of apprentices and interns.
Administrative processing