Freelancer profile translated to English.
Back to original languageAbout Adélie
Do you need structure, reliability, and clarity in your administrative tasks? I can help you.
After several years in the hotel industry, I have developed solid experience in back office and daily operational management: logical room allocation (like "Tetris" in hotels with over 1,000 rooms), coordination with various departments, precise tracking of specific client requests, anomaly management and resolution, quality control, document management, etc.
I enjoy structuring, organizing, and streamlining. That's what I do best.
Today, I am launching my freelance business to support entrepreneurs, self-employed individuals, and small organizations with their administrative and organizational support needs, remotely.
What I can offer you:
Sorting, filing, and organizing documents (Google Drive, internal docs...)
Processing or formatting documents/spreadsheets
Preparing standard email responses
Occasional or regular administrative support
I am also particularly drawn to planning, workforce management, or structuring schedules/logistics. I haven't practiced these specifically yet, but I have a logical, structured mind with a strong ability to anticipate – and I would like to collaborate on these types of missions to specialize gradually.
What sets me apart: calm, discretion, rigor, commitment. I am here to save you time, not waste it.
If you need reliable, clear, and human support in your daily tasks, I would be delighted to chat with you.
I have a rapid learning capacity for digital tools, and I am happy to learn during a mission if necessary. Exploring new working methods is also part of what motivates me.
French
Native or bilingual
English
Fluent
German
Conversational
Remote only
Primarily works remotely
Experience
- Disneyland ParisDISNEYLAND HOTEL REOPENING TEAM & NIGHT SHIFT RECEPTIONISTHOSPITALITYJanuary 2024 - October 2024 (9 months)Paris, France☼ Closing the day on the Opera Cloud software, checking remaining arrivals, the correct execution of billing, and all reservations created or modified during the day, and correcting them if necessary. ☼Assigning rooms and checking Day 0 to Day +4 reservations (special requests, accessible rooms, babies, VIPs, linked reservations, etc...) ☼ Resolving conflicts and issues encountered by clients throughout the night ☼ Reacting to any emergencies and unforeseen events
- Disneyland ParisHOTEL RECEPTIONISTHOSPITALITYNovember 2019 - January 2024 (4 years and 2 months)☼ Optimizing room assignments based on occupancy and requests, managing over 1000 rooms and real-time reservations on Opera Cloud ☼ Resolving various anomalies on different software (balance, claim, discrepancies, billing, etc,...) ☼ Managing the inbox, calls, and dispatching requests to the relevant departments while being the central and strategic point of the reception for all requests or questions. ☼ Ability to multitask simultaneously
- Vercorin TourismeFRONT / BACK OFFICE AGENTTRAVEL AND TOURISMMarch 2019 - August 2019 (5 months)Vercorin, VS, Switzerland☼ Welcoming and advising clients, booking various regional activities ☼ Managing phone calls, emails, mail, and social media ☼ Monitoring cash register, stock, and equipment ☼ Support during various events
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Education
- Federal VET Diploma in Commerce for Public Transportlogin formation professionnelle SA2016CFC D'EMPLOYEE DE COMMERCE en transports publics Formation de 3 ans répartie dans diverses entreprises partenaires et différents services. Voici les différentes fonctions que j'ai eu la chance de découvrir et d'approfondir durant mon apprentissage : ☼ Conseillère à la clientèle, CFF, Genève ☼ Chargée de marketing, login formation professionnelle SA, Lausanne ☼ Collaboratrice administrative, CFF, Genève ☼ Agente d'escale, Swissport - easyjet, Genève ☼ Agente de train, CFF, Genève