Adélaïde F.

For over 10 years, I have been supporting B2B companies (startups, SMEs, large accounts) in managing and developing their strategic accounts in SaaS, consulting firms, and services (energy, environment, HR, consulting) environments.

My positioning is at the intersection of Customer Success, Key Account Management, and consultative selling: I build lasting relationships, generate growth within the existing portfolio, and structure commercial foundations to sustain results according to my clients' needs.

I primarily work on long sales cycles, with regular exposure to C-Level executives – HR Directors, CIOs, CFOs, Real Estate, Innovation, and Procurement Directors – and in contexts that require as much relational rigor as business acumen.

What I bring concretely:

- Taking over and structuring client portfolios

- Onboarding and managing client relationships over time

- Loyalty plans and churn reduction

- Revenue development on existing accounts (upsell / cross-sell)

- Responding to tenders and coordinating internal teams

- Structuring commercial tools, processes, and CRM

My approach:

Business-oriented, rigorous, and results-driven — with a consistent track record of meeting or exceeding set objectives. I integrate quickly, take on complex challenges, and produce measurable effects, whether on retention, portfolio growth, or process structuring.