Adebisi Feranmi

Designed and deployed AI-powered automation workflows for small and mid-sized businesses, focusing on agentic AI systems and process automation using tools like n8n. Key responsibilities included: mapping manual business processes and identifying automation opportunities, building multi-step AI agents to handle repetitive tasks (data entry, customer follow-ups, reporting), integrating AI models with existing business tools (CRMs, spreadsheets, messaging platforms), and testing and refining workflows to reduce errors and manual oversight. Delivered measurable time savings for clients by replacing manual, repetitive tasks with autonomous AI-driven processes. Worked directly with business owners to translate operational pain points into working automation solutions, from initial audit through deployment and ongoing maintenance.

Built and deployed an AI-powered chatbot system to automate customer support responses and reduce first-response time for inbound inquiries. Key responsibilities included: analyzing common customer questions and support tickets to identify automation opportunities, designing conversational flows and training the AI model on relevant business knowledge, integrating the chatbot with existing communication channels (website, WhatsApp, or messaging platforms), setting up escalation rules to route complex queries to human support when needed, and monitoring performance post-launch to refine accuracy and response quality. The result was faster response times and reduced manual workload on the support team, allowing staff to focus on higher-priority customer issues.