Adarsh Vishwakarma

Coordinated end-to-end vehicle shipmentoperations, including ordercreation, posting, tracking, and invoicing. Posted shipmentsto load boards (Central Dispatch, Super Dispatch) to assign Transport Service Providers (TSPs). Communicated with TSPsfor pickup and delivery updates, ensuring timelyand accurate shipment completion. Monitored documentqueuesfor pending, expired, or incomplete submissions, acting promptlyto maintain workflowcontinuity. Created, tracked, and updated shipmentorders in Salesforce, maintaining real-time data accuracy. Collaborated acrossteams using Slack, Gmail, and Google Sheetsto resolve document-related inquiries and streamline communication. Prepared customer invoices and processed paymentsthrough Wave Payments and Salesforce CRM. Managed Accounts Receivable and Payable, including invoice generation, payment logging, and reconciliation using Wave and Relay Payments.

Oversaw TSP billing and payouts via Relay Payments, ensuring all shipment documentation (BOLs, inspection reports, images) was complete and accurate. Conducted online bidding for logistics contracts on UShip, optimizing bids for profitability and service quality. Performed data entry and market rate analysis through price scraping to maintain competitive pricing strategies. Communicated empathetically with clients, dispatchers, and transport providers to resolve escalations and ensure excellent service quality. Supported process improvement initiatives by recommending updates to documentation and workflow policies. Consistently achieved top-tier performance in document turnaround time, data accuracy, and client satisfaction. Received "Client Champ Award" twice for exceptional client service, reliability, and performance excellence.

Scheduled patient appointments in alignment with doctors' availability, optimizing resource utilization. Verified patient records, certifications, and medical documentation to ensure HIPAA and internal policy compliance. Managed inbound and outbound communication through Eyebeam CRM, maintaining a professional and empathetic tone. Sent daily scheduling and operational reports via email, ensuring transparency between staff and patients. Partnered with healthcare teams to resolve record discrepancies and streamline documentation. Improved scheduling accuracy and reduced delays by 15% through effective coordination and proactive communication.