Description

Hi, I'm Adam.

A customer-centric and commercially driven Client Success Manager with over 10 years of client-facing experience in SaaS, AdTech and other tech-focused environments.

With a Proven track record of driving retention, renewals, and expansion across portfolios up to €2.5M ARR, including achieving 142% NRR and doubling client MRR through strategic upsell and cross-sell initiatives.

Passionate about building strong, trust-based relationships and streamlining internal processes to improve performance and delivery in startup and scale-up settings.

Languages

French
Native or bilingual
Spanish
Fluent
English
Native or bilingual

Workplace preferences

Can work on-site

Lisbon (up to 10km)

Realadvisor
Freelance Customer Success Manager
TECH
November 2025 - June 2026 (7 months)
Lisbon, Portugal
Managed a portfolio of 150+ accounts in Real Estate.
ARR of ~500k
Leading the end-to-end lifecycle of the clients from onboarding to
renewals, all while mitigating churn and expanding revenue.
Ensuring maximum adoption from every client so that their engagement on the platform is above 80%
Leaving the role due to the contract duration coming to an end
Advertising Technology SAAS Stakeholder management Onboarding & Adoption
Doceree
Customer Success Manager
MEDICAL
July 2024 - October 2025 (1 year and 3 months)
London, United Kingdom
Managed a portfolio of 12–15 high-touch pharmaceutical enterprise
accounts across UK and EU markets, overseeing relationships valued
at ~€2.5M ARR
Led the end-to-end customer lifecycle, including onboarding,
adoption, QBRs, campaign performance consultation, renewals, and
account expansion initiatives. Achieving 100% client retention and
approximately 105% NRR
Acted as a trusted advisor to clients by optimising campaign
performance and identifying growth opportunities aligned with
business objectives
Left role following international relocation and company remote work
limitations
Onboarding & Adoption CRM Relationship building Advertising Medtech
Mediarithmics
Customer Success Manager
TECH
July 2022 - June 2024 (1 year and 11 months)
London, United Kingdom
Managed 8 enterprise high-touch accounts delivering white-glove
• •
• • customer success services across retail, advertising, media, and data-driven industries Achieved 142% NRR | 100% Retention | £950k ARR. And drove significant account expansion by increasing one client's monthly recurring revenue from £18K to £39K through strategic upsell and cross-sell initiatives Collaborated cross-functionally with Product, Sales, Marketing, Support, and Finance teams to improve customer outcomes and strengthen retention strategies Left role after being headhunted for a strategic opportunity at Doceree
Onboarding & Adoption SAAS Technology Relationship building Stakeholder management