Freelancer profile translated to English.

Description

E-commerce & AI Automation Specialist, I help online stores save time and reduce costs with dedicated AI agents for customer service.

I design and deploy AI assistants capable of responding to emails, phone calls, managing customer requests, cancellations, and order tracking, with a tone adapted to your brand.

My goal: automate customer support, improve customer experience, and allow e-commerce businesses to focus on growing their business.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

SyncroAI
Automation via conversational AI agents
E-COMMERCE
January 2026 - Today (5 months)
Lille, France
Design and deployment of AI agents capable of automating business tasks and interacting with users via real-time chat (website, messaging apps, internal platforms).

Features implemented:
• Automatic responses to customer inquiries 24/7
• Management of dynamic and contextual FAQs
• Intelligent user routing (support, sales, information)
• Automation of repetitive processes (information gathering, request sorting, tracking)
• Integration with existing tools (CRM, databases, forms)

Objective:
Reduction of human workload, improvement of responsiveness, and standardization of customer interactions through AI.
SyncroIA
AI Agent for E-commerce Businesses
E-COMMERCE
January 2026 - Today (5 months)
Lille, France
Design and deployment of AI agents dedicated to e-commerce, specializing in customer service automation.
Objective: reduce time spent on customer support, improve customer experience, and optimize costs for online stores.
Artificial intelligence Optimization