Freelancer profile translated to English.

Description

Agile Delivery Lead / Senior Scrum Master specialized in e-commerce platforms and payment systems.

I help teams deliver effectively in complex, high-traffic environments by improving Agile practices, team coordination, and production release reliability.

I recently worked on international e-commerce platforms (Dior, Tissot), focusing on payments, checkout, and production system stability.

My areas of expertise:

• Agile delivery management (Scrum) and cross-functional team coordination

• Improving team performance and Agile practices

• Release, deployment, and incident management

• Payment integration coordination (Adyen, PayPal, Apple Pay…)

• Checkout process and system reliability optimization

My strengths:

• Agile delivery leadership and Scrum Mastery

• Experience in high-traffic e-commerce environments

• Strong understanding of payment systems and checkout

• Ability to align technical, product, and business teams

Available for freelance missions in France and Europe (remote or hybrid).

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Native or bilingual
Spanish
Fluent
English
Fluent
Italian
Basic

Workplace preferences

Can work on-site

Nanterre (up to 50km), Paris (up to 50km), Dijon (up to 30km)

Tissot
Technical Product Owner – Checkout & Payments
E-COMMERCE
September 2025 - December 2025 (3 months)
Le Locle, Switzerland
As a Technical Product Owner – Checkout & Payments at Tissot (Swatch Group), I contributed to improving payment flows and the checkout process on an international e-commerce platform based on Salesforce Commerce Cloud.

I worked closely with technical teams to ensure payment reliability and the stability of production features.

🔹 Key Responsibilities:
• Backlog management for checkout & value-driven prioritization
• User story and acceptance criteria writing
• Payment integration coordination (Adyen, Klarna)
• Coordination between technical, business, and partner teams
• Leading testing phases (UAT), release validation, and deployments
• Monitoring order flows and systems (SFCC, OMS, payments)

🔹 Results:
• Improved payment reliability and checkout process
• Reduced transaction-related incidents
• Secured production deployments
• Optimized validation and testing processes
PSP Checkout Salesforce Commerce Cloud Scrum Payment Integration
Dior
Agile Delivery Lead / Scrum Master – E-commerce
E-COMMERCE
October 2022 - August 2025 (2 years and 10 months)
Neuilly-sur-Seine, France
As an Agile Delivery Lead / Scrum Master at Dior, I led the delivery of high-visibility e-commerce projects for Dior.com in an international, high-traffic environment (USA, Europe, Japan, Korea, Taiwan).

I supported the migration to Salesforce Commerce Cloud (SFRA) and contributed to the stability and performance of a critical production platform, focusing on e-commerce journeys and payment systems.

🔹 Key Responsibilities:
• Agile leadership (Scrum / SAFe) of a team of 9 technical profiles (FE, BE, QA)
• Cross-functional team coordination (dev, QA, PO, business)
• Release management, deployments, and incident tracking
• Payment integration coordination (Adyen, Cybersource, Apple Pay, PayPal)
• Facilitating Agile rituals and continuous improvement of practices
• Monitoring delivery performance and quality

🔹 Results:
• Significant improvement in delivery performance and reduction of bug backlog
• Platform stabilization in a high-traffic environment
• Secured deployments and reduced incidents
• Contribution to optimizing customer journeys (pre, during, post-purchase)
• Implementation of Agile practices enhancing team collaboration and efficiency
Agile Methodology Scrum SAFe Atlassian JIRA Payment Methods
Manymore
Agile Project Manager / Business Analyst
SOFTWARE PUBLISHING
May 2019 - May 2022 (3 years and 1 month)
Puteaux, France
As an Agile Project Manager / Business Analyst at ManyMore, I led digital transformation projects for AXA in wealth management.

I coordinated several technical and business teams in an Agile context to ensure reliable, scalable, and user-centric delivery.

🔹 Key Responsibilities:
• IT project leadership in an Agile environment (Scrum)
• Cross-functional team coordination (tech, business, partners)
• Tracking development, priorities, and deliveries
• Jira workflow implementation and optimization
• Risk management and project performance monitoring

🔹 Results:
• Contributed to the digitalization of investment journeys (onboarding, KYC, subscription)
• Migration to a custom application improving scalability and maintainability
• Improved team efficiency and delivery processes
• Transition to Agile (Scrum) enhancing collaboration and responsiveness
Agile Methodology Scrum Project Management Atlassian JIRA