Freelancer profile translated to English.

Description

With diverse experience in customer relationship management, business development, and transcription, I am ready to put my skills to use in the following roles:

• SAV Call Center Agent

• Customer Care

• Customer Dispute Resolution

• Retention and Loyalty

• Audio and Video Transcription

I am interested in roles focused on both professional (B2B) and individual (B2C) clients, where I can fully leverage my expertise in prospecting, needs assessment, and customer relationship management.

My approach is both rigorous and empathetic, with a constant goal of delivering quality results.

I am therefore open to dialogue to discuss collaboration opportunities.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Free Mobile / VIPP LES 400
SAV, Telemarketer, Customer Care & Sales Advisor
TELECOMMUNICATIONS
September 2018 - June 2024 (5 years and 9 months)
SAV: Receiving calls for basic customer requests for mobile subscribers

Telemarketer: Making calls to prospect for internet box and mobile line customers.
Sales Advisor: Receiving calls from mobile and box subscribers for their subscription follow-up.

Retention and Loyalty: Receiving calls from subscribers for dispute resolution against the company. Trying to retain all subscribers wishing to cancel their subscription by all means available to me by the company.
For all tasks: use CRM forms to manually record the complete content of the exchange and especially the conclusions for better follow-up.
Customer Dispute Management Customer Loyalty Management CRM Customer Advisor
Voice Call
Telemarketer
CIVIC AND SOCIAL ORGANIZATIONS
June 2024 - November 2024 (6 months)
Yaoundé, Cameroon
The mission consisted of calling prospects for donations to associations, NGOs, and medical research institutes. It was about obtaining a donation confirmation for some and an appointment confirmation for others within a maximum of 14 days.

BÉ

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Baccalaureate
Nkol Eton High School
2006
Littéraire

Other

Achille Aimé F.

SAV / CUSTOMER ADVISOR / TRANSCRIPTER

About Achille Aimé

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