Freelancer profile translated to English.
Back to original languageAbout Aché
Passionate about digital transformation and human support, I help companies succeed in their IT projects by ensuring smooth and sustainable adoption of new tools (Microsoft 365, Copilot, CRM, collaborative spaces...).
My approach combines communication, training, and change management to transform usage, unite teams, and maximize the value of digital projects.
My core expertise:
- Change management and adoption strategy
- Development of multi-channel communication plans
- User journey design and user persona definition
- Facilitating training sessions (individual, departmental, or cross-functional)
- Creating educational and internal communication content
- Raising awareness about cybersecurity and digital best practices
- Monitoring and reporting through adoption and satisfaction KPIs
💡 I work from the scoping phase to deployment, in close collaboration with IT and business teams, to ensure every project is understood, adopted, and sustainable.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 20km)
Experience
- Partech PartnersCommunication & Change ManagerBANKING AND INSURANCEDecember 2023 - Today (2 years and 6 months)Paris, FranceChange Management & Modern Workplace Leadership
- Support for the New Workplace program: workstation migration, compliance, security, and improvement of the user environment.
- Active contribution to CRM, LP Portal, mass mailing solution, and collaborative tools projects.
- Participation in UAT, acceptance testing, and deployment phases to ensure functional quality and user experience.
Support & Communication- Development of the internal communication plan: key messages, channels, calendar, guidelines.
- Definition of user journeys and personas for targeted and personalized adoption.
- Management of internal communications: IT newsletters, Teams content, security alerts, visual aids.
Training & Adoption- Design and delivery of training sessions (individual or group) on Microsoft 365, Copilot, cybersecurity, and collaborative usage, including gamification to test knowledge, raise employee awareness, and facilitate the adoption of new features.
- Creation of educational materials: guides, tutorials, videos, presentations.
- Monitoring and management of adoption KPIs, user feedback, and corrective actions.
Operations & Support- Level 1 functional support.
- CandriamChange & Communication OfficerPRIVATE EQUITYDecember 2020 - September 2023 (2 years and 9 months)Paris, France
- Contribution to the deployment of major IT projects: operating system migration, implementation of hybrid meetings, deployment of collaborative spaces, and migration to Outlook Online.
- Active participation in the user support strategy within the Modern Workplace program: defining user journeys, managing communications, and monitoring usage adoption.
- Design of operational materials (procedures, practical guides, tutorials) to facilitate the adoption of new applications and employee autonomy.
- User support and training through group and individual sessions, adapted to different levels of digital maturity and business needs.
- Development and deployment of a multi-channel communication strategy (newsletter, SharePoint, videos, flyers, posters, presentations) to promote digital transformation initiatives and strengthen engagement.
- Creation of engaging educational content (visuals, internal materials, tutorials) to make change understandable, concrete, and accessible.
- Organization and facilitation of informative webinars with up to 100 participants, fostering the sharing of best practices and the adoption of new tools.
- Participation in the design and coordination of internal events aimed at promoting digital culture and uniting teams around new uses.
- DIOUDIA TRAITEURCommunications OfficerJuly 2020 - November 2020 (4 months)Neaufles-Saint-Martin, France
- Digital strategy, creation of visuals (business cards, flyers, posters, menus, social media).
- Promoting the offering through print & digital materials.
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Education
- Master 2 (M2), Communication Innovation & TechnologyEFREI Paris2023Master 2 (M2), Communication Innovation & Technologie
- 3rd year Bachelor's degree, Digital Strategy & InnovationEFREI Paris20213ème année de Bachelor, Stratégie digitale & innovation