Freelancer profile translated to English.
Back to original languageAbout Abou
Freelance IT Support Technician – Remote Assistance and Windows Maintenance
Description:
Hello! I'm Abou Niang, a freelance IT support technician with solid experience in L1/L2 support, workstation deployment, and network maintenance.
I offer my services to VSEs, SMEs, sole proprietors, and individuals for:
Maintenance and troubleshooting of your Windows computers (installation, configuration, optimization, virus removal).
Management and creation of user accounts on Active Directory and Microsoft 365.
Remote support via AnyDesk, TeamViewer, or RustDesk.
Assistance with basic network connectivity (LAN, switch, cabling).
My goal is to provide you with fast, reliable, and personalized support, so that your IT infrastructure is never a hindrance to your business.
French
Native or bilingual
English
Conversational
Can work on-site
Grenoble (up to 50km)
Experience
- FreelanceIT Maintenance TechnicianJanuary 2024 - January 2026 (2 years)Diagnosis and repair of computers (hardware & software)Installation / reinstallation of systems and softwareVirus removal, optimization, and data backupTechnical assistance to individuals
- Direction de l'état civil du SénégalL1/L2 IT Support TechnicianJanuary 2022 - January 2023 (1 year)L1/L2 user support (hardware, software, office suite)On-site and remote assistanceInstallation, configuration, and maintenance of workstationsBasic network interventions (cabling, switch, connectivity)Preparation, imaging, and deployment of workstationsManagement of hardware and software incidents via GLPI for the agents' and officers' e-learning platform
- Direction de l'état civil du SénégalCivil Status DepartmentJanuary 2021 - January 2022 (1 year)Participate in the implementation of the e-learning platform for civil status agents and officers in SenegalAssistance with platform developmentPopulate the platformManage the platformTraining and user support
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Education
- Administrationadministration
- Master 2 - Automatic Language ProcessingUniversité Marie et Louis Pasteur2025Master 2 - Traitement Automatique des Langues