Aboudramane Ouedraogo

As a Quality Coordinator, I am responsible for the deployment, monitoring, and improvement of the Quality Management System to ensure compliance with internal, normative, and regulatory requirements.

Key responsibilities:

• Ensure the maintenance and improvement of the quality management system according to ISO 9001 standard

• Plan, conduct, and monitor internal audits and participate in external audits

• Identify, analyze, and track non-conformities, corrective actions, and preventive actions

• Implement and monitor quality performance indicators (KPIs)

• Raise awareness and support operational teams on quality requirements and best practices

• Participate in risk analysis and continuous improvement of processes

• Ensure compliance of activities with customer and regulatory requirements

• Contribute to customer satisfaction and operational performance optimization

Results and added value:

• Strengthened compliance with normative and customer requirements

• Continuous improvement of processes and reduction of non-conformities

• Contribution to overall performance and customer satisfaction

At GEODIS, I ensured the maintenance and improvement of the Quality Management System in accordance with the requirements of ISO 9001 defined by the International Organization for Standardization. I conducted internal audits according to §9.2 of the standard, planned audit programs, wrote reports, and followed up on corrective actions. I managed non-conformities (§10.2) by conducting root cause analyses (5 Whys, Ishikawa) and monitoring the effectiveness of implemented actions. I contributed to the identification and evaluation of risks and opportunities (§6.1) related to logistics processes (order picking, transport, customer complaint management) and implemented appropriate preventive actions. I monitored and analyzed quality performance indicators (§9.1) such as service rate, customer complaints, and operational deviations, by developing dashboards and presenting results to management. I also ensured document control (§7.5), updated procedures, and guaranteed their dissemination and application in the field. Finally, I prepared and supported ISO 9001 certification audits and raised awareness among operational teams about QMS requirements to strengthen quality culture and continuous improvement.