Freelancer profile translated to English.

Description

Passionate about customer support, I bring over five years of experience to your service, with specialized expertise in call reception. I excel at handling a high volume of inbound calls, offering tailored solutions to ensure your customers' satisfaction. Responsive, attentive, and fully committed, I deliver concrete results. Contact me to collaborate!

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Reims (up to 10km)

Konecta Corporativa
Customer Service Representative
TELECOMMUNICATIONS
February 2021 - August 2025 (4 years and 6 months)
Paris, France
I handled 50 to 100 inbound calls per day, called clients for follow-up or prospecting, and provided quick and professional responses. I resolved requests with active listening. Accustomed to multitasking, I also trained new agents.
Hotline After-Sales Service Customer Service E-commerce
Lityear
Saleswoman
RETAIL (LARGE RETAILERS)
January 2019 - January 2020 (1 year)
Reims, France
Physical and email prospecting
Appointment scheduling
Presentation of the company and products
CAP emploie
Receptionist
February 2018 - December 2018 (10 months)
Le Mans, France
Handling requests by phone or internet.
Administrative management of the company (mail, emails, appointment scheduling)