Description

I'm a freelance Project Manager and Account Director with 10+ years of experience working across digital agencies in London, and now based in Portugal, working remotely with clients across the UK and Europe.

I operate across two disciplines, which is what makes me a bit different. On the client side, I build strong, trusted relationships with senior stakeholders, develop account growth strategies, and act as a genuine partner to the businesses I work with. On the delivery side, I lead complex digital programmes end-to-end, from scoping and planning through to launch and optimisation, keeping teams aligned and projects on track.

I've worked across digital transformation, CX strategy, SaaS platform migrations, and creative and content programmes, with clients spanning pharma, legal, professional services, FMCG and retail.I'm equally comfortable running a QBR with a C-suite as I am getting into the detail of a project plan.

Whether you need someone to step in and lead a programme, stabilise a client relationship, or provide senior strategic support on a short or longer-term basis, I'd love to hear from you.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Conker Cloud Inovations
Project Manager
RETAIL (LARGE RETAILERS)
October 2025 - January 2026 (3 months)
London, United Kingdom
Managed delivery across a cross-functional team of designers, developers and testers at a SaaS tech company, working on cloud-based platforms for major FMCG brands including Carlsberg, Britvic and Mondelez.

Focused on quality delivery, process adherence and optimisation across an AWS-based platform handling large-scale datasets. Worked closely with senior leadership to support business expansion beyond the UK, balancing tight deadlines and resource constraints while maintaining high standards throughout the project lifecycle.
Agile Project Management Delivery Management SASS Digital Project & Programme Management
MRM
Senior Account Director
TECH
September 2024 - October 2025 (1 year and 1 month)
London, United Kingdom
Senior strategic lead across a portfolio of enterprise accounts, acting as the primary point of contact for C-suite and senior marketing stakeholders. Drove growth, retention and digital transformation across complex B2B accounts — growing one account from £1.3m to £3.5m (+170%) and another from £150k to £500k (+233%).

Owned annual account growth strategies, commercial forecasting, revenue gap planning and profitability. Negotiated scopes, retainers and transformation programmes, ensuring commercial sustainability for both agency and client.
Led cross-functional delivery teams spanning SEO, UX, development, content, data and performance. Oversaw programme timelines, budgets and performance metrics, and built scalable frameworks to support consistent delivery across global markets.

Directed complex digital transformation and CX projects, including global Sitecore platform migrations, CRM integrations and multi-market onboarding strategies. Facilitated project planning workshops, success reviews and strategic immersion sessions with global stakeholders.

Mentored and managed account and project managers, took ownership of escalations and risk management, and championed improvements in client reporting, QBR materials and onboarding documentation.
Digital Transformation & CX Strategy Client Relationship & Account Leadership Commercial Growth & Revenue Expansion Digital Project & Programme Management
Hugo & Cat
Senior Account Manager / Senior Digital Project Manager
TECH
November 2018 - September 2024 (5 years and 10 months)
London, United Kingdom
Delivered integrated digital programmes across professional services, FMCG and retail clients, managing £1m+ programmes from scoping through to launch and optimisation.

Operated as both primary client liaison and project delivery lead — owning the full spectrum of account management and project execution. Built digital strategies integrating SEO, UX, content and technical delivery. Defined KPIs and reporting frameworks aligned to business performance, and drove continuous improvement through stakeholder feedback loops.

Led Agile sprint planning, risk mitigation and cross-functional delivery reviews to ensure timely, on-budget execution. Developed project documentation, scopes and budgets, and improved workflow visibility and delivery processes throughout the engagement.

Managed high-profile projects across digital transformation, creative strategy and technical development, with a focus on enhancing customer engagement and optimising business performance through strategic execution. Supported new business growth and contributed to long-term client retention.
Digital Transformation & CX Strategy Agile Delivery & Scrum Programme Management CX Strategy Budget Management