Freelancer profile translated to English.
Back to original languageAbout Abdoul Sordic
Student in System and Network Administration currently in a work-study program, I provide reliable and solution-oriented IT support for businesses and freelancers.
I handle:
Level 1/2 User Support: Hardware and software troubleshooting
Account and rights management under Active Directory
Installation, configuration, and maintenance of workstations and peripherals
Basic network diagnostics (IP, DNS, DHCP, VPN)
Remote assistance and incident tracking via ticketing tools
Certification: Google IT Support Professional Certificate
💡 What I bring you: efficiency, responsiveness, rigor, and clear communication. Available for one-off missions or remote support, I assist you to ensure your systems run without interruption.
💰 Indicative rate: €400/day excl. tax (flexible depending on mission and duration)
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- IPIIT Support TechnicianTECHJanuary 2023 - July 2025 (2 years and 6 months)Paris, FranceDuring myITtraining, I acquired technical and methodological skills that enable me to work in professional IT environments.Content and activities performed:
- Installation and administration ofWindowssystems (Linux basics)
- Account, group, and access rights management viaActive Directory
- Connectivity tests and network troubleshooting (`ping`, `tracert`, `ipconfig`)
- Software and peripheral installation and configuration
- Introduction tovirtualization(virtual machines)
- ITsecurityawareness (best practices, phishing, updates)
- Use ofticketingand remote control tools
- Introduction to automation viaPowerShell
- Writing procedures and technical documentation
Skills developed:- Problem diagnosis and resolution methodology
- Understanding of corporate IT environments
- Organization, rigor, and teamwork
- Communication with technical and non-technical users
- THALES GROUPWork-Study IT Support / System & Network SystemsTECHDecember 2024 - Today (1 year and 8 months)Paris, FranceAs an IT support intern, I actively participate in the smooth functioning of the IT system and user assistance, under the supervision of the technical team.Missions performed:Level 1 and 2 user support (hardware and software incidents)Diagnosis and resolution of faults (PCs, printers, applications)Installation, configuration, and preparation of workstationsCreation, modification, and management of user accounts in Active DirectoryRemote assistance via RDP, AnyDesk, TeamViewerManagement of access rights and passwordsBasic network support (IP, DNS, DHCP, connectivity tests)User awareness of IT security best practicesProcessing and tracking of incidents using a ticketing toolDocumentation of procedures and technical solutionsSkills developed:Incident diagnosis and resolution methodologyClear communication with technical and non-technical usersTeamwork and adherence to IT proceduresProgressive autonomy on recurring tasks
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Education
- System and IT infrastructure services administrationIPI Groupe IGSAdministration système et services d'infrastructure IT
- RNCP Level 5 Training: System, Network, and Security TechnicianIPI Groupe IGS2025Formation RNCP niveau 5 Technicien Système, Réseaux et Sécurité