Freelancer profile translated to English.
Back to original languageAbout Abder
Optimize your client relationships and boost your performance
With over 8 years of experience, I help B2B and B2C companies with client satisfaction and loyalty. I have collaborated with leaders in various sectors by deploying strategies focused on performance, innovation, and cross-functional collaboration.
My key expertise:
- Strategic Account Management: Development and loyalty of high-value portfolios.
- KPI Improvement: Performance analysis to optimize satisfaction and product adoption.
- Onboarding and Adoption: Training client teams for smooth integration.
- Partnership Development: Negotiation and building long-term relationships.
- Crisis Management: Rapid resolution to ensure continuity and satisfaction.
- Management: Coaching and skills development for teams.
Are you looking for someone to:
- Deploy a high-performing client strategy
- Strengthen your relationships with key clients
- Optimize your onboarding processes
- Train your teams to achieve your goals
Contact me to build a fruitful collaboration together!
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 40km)
Experience
- HomeSuiteHomeAccount ManagerFebruary 2025 - Today (1 year and 6 months)Paris, France
- Identify and meet client needs.
- Ensure customer loyalty and satisfaction
- Close deals with qualified leads
- Conduct closing meetings
- Follow up and re-engage hot prospects
- Collaborate with the qualification team (setters)
- Update CRM and track performance.
- Negotiate and close commercial contracts.
- Analyze client performance through KPIs.
- Participate in acquiring new clients.
- SAFI Maison&ObjetCustomer Success Manager (B2B)E-COMMERCEJuly 2024 - January 2025 (6 months)Paris, France- Be the primary contact during Maison&Objet trade shows.- Onboard new European registrants onto the platform.- Organize training for new registrants.- Follow up by phone on abandoned carts to finalize sales.- Assist users by phone, email, or chat in using the platform.- Escalate user feedback to relevant teams.- Implement monitoring reports.- Follow up with users who requested leads for orderable products.- Solicit decoration stores in Paris to promote the platform.- Manage disputes between users (buyers and sellers).- Ensure order follow-up: validation, payment, shipping, and user satisfaction.- Handle specific user requests, especially regarding administrative documents.- Perform performance analyses and dashboards to evaluate the results of follow-ups, sales, and communication campaigns.- Participate in resolving complex cases in collaboration with the customer service team.
- CheckmyguestAccount Manager / CSMREAL ESTATESeptember 2023 - July 2024 (10 months)Paris, France• Manage and develop a portfolio of key clients.• Identify and meet client needs.• Ensure customer loyalty and satisfaction.• Negotiate and close commercial contracts.• Propose cross-selling and up-selling solutions.• Analyze client performance through KPIs.• Collaborate with internal teams to optimize services.• Participate in acquiring new clients.• Supervise the Account Management team.
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Education
- Bachelor's Degree in LLCER (English-Speaking Program)Université Paris Nanterre2019
- Bachelor's Degree in Business and EnterprisesUniversité Paris Nanterre2020