About Abderrahmane
Arabic
Native or bilingual
French
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- JDIrvingServiceNow SAM & ITOM DeveloperAGRICULTURESeptember 2025 - May 2026 (8 months)CanadaJDIrving is one of Canada's largest privately held conglomerates spanning forestry, transportation, and industrial operations.
- Implemented Software Asset Management (SAM) including license tracking, normalization, and compliance reporting across 10,000+ software assets
- Managed ITOM modules (Discovery, CMDB Health, Service Mapping) to improve infrastructure visibility and CI data accuracy across multiple business units
- Aligned CMDB/CSDM architecture with enterprise service models and audit requirements through cross-functional collaboration
- Bell CanadaServiceNow SPM DeveloperTELECOMMUNICATIONSDecember 2024 - Today (1 year and 6 months)CanadaBell is Canada's telecommunications serving millions of consumer and enterprise clients.
- Delivered SPM solutions covering portfolio, project, resource, and demand management for one of Canada's largest telecom enterprises
- Architected inbound/outbound REST integrations with SAP and internal systems using Scripted REST APIs, IntegrationHub, and REST Messages
- Automated business workflows using Flow Designer and Workflow Editor, reducing manual task routing and approval cycle times
- UX4MATIONServiceNow Technical ConsultantSOFTWARE PUBLISHINGJanuary 2024 - Today (2 years and 5 months)Casablanca, MoroccoUX4MATION is a ServiceNow Elite Partner specializing in ITSM, ITOM, and CSM implementations across EMEA.
- Delivered end-to-end ITSM implementations including Incident, Problem, and Change Management for enterprise clients
- Configured the platform using Client Scripts, Business Rules, UI Policies, and Script Includes to meet client requirements
- Implemented automated workflows using Flow Designer and Legacy Workflow Editor, streamlining approvals and task assignments
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Education
- Full Stack Web DevelopmentMohammed VI Polytechnic University2024Full Stack Web Development
- Two-Year Program in Physical SciencesMultidisciplinary Faculty of Safi2021Two-Year Program in Physical Sciences