Freelancer profile translated to English.

Description

I support companies in managing, developing, and retaining their client portfolios, with a performance and satisfaction-oriented approach.

With several years of experience in international environments (fintech, logistics, digital), I am involved in the entire customer lifecycle: onboarding, operational monitoring, strategic account management, customer experience optimization, and business development (upselling, revenue growth).

Notably, I worked at HiPay (online payment solutions) where I managed B2B accounts, analyzed KPIs (churn, performance), coordinated cross-functional teams, and contributed to structuring processes and workflows. At UPS, I developed strong expertise in customer success and operations management, with a focus on solving complex issues and customer retention.

Today, I work with companies as a freelancer on missions such as:

• Account Management

• Customer Success Management

• Customer Care / Strategic Support

• Business Development and Upselling

• Process Structuring and KPI Monitoring

Proficient with CRM environments, data tools, and fintech challenges (payment, compliance), I combine analysis, business acumen, and a service-oriented mindset to generate sustainable value.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

HIPAY:
ACCOUNT MANAGER COORDINATOR
TECH
March 2024 - December 2025 (1 year and 9 months)
Paris, France
- Client account management (Digital market)
- Business development (upselling, pipeline)
- Analysis and reporting (KPI, churn rate)
- Interdepartmental coordination (collaboration, workflow)
- Fintech expertise (payment solutions, compliance)
- Tool usage (CRM)
- Competitive intelligence (benchmarking, trends)
- Consistency control
- Project management
Client Portfolio Management Business Development Analysis Reporting Operational Coordination Project Management
GROUPE SINAL:
OPERATIONS MANAGER
February 2021 - July 2022 (1 year and 5 months)
Berlin, Germany
- Responsible for Ops and Logistics
- Optimization of sales team rotations
- KPI piloting and business intelligence
- Account management and CRM
- Development of workflows and go-to-market strategies
- Design of analytical dashboards
- Leadership and performance management
International Logistics Coordination Performance Management Client Management Dashboard Design Customer Satisfaction
UPS
CUSTOMER SUCCESS MANAGER
September 2017 - January 2021 (3 years and 4 months)
- Operations Management
- Client Account Management
- Import/Export and diplomatic bag management
- Operations Monitoring
- Customer Retention
- Anomaly Management
- Development of dynamic dashboards
- Supply chain process management
Client Account Management Import-Export Management Operations Management and Monitoring Customer Retention Customer Satisfaction