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Abdelouahed MelloukAM

Abdelouahed Mellouk

Production Engineer

€400/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Abdelouahed

With over 10 years of experience across the entire production chain, from operations to supervision, I work in critical environments where system availability is a major challenge, particularly in the public, banking, and industrial sectors.

During my career, I have had the opportunity to work with major clients such as Bouygues Telecom, SFR, GDF, AP-HP, and various public institutions. These experiences have allowed me to develop solid expertise in demanding and highly constrained production environments.

I have acquired mastery of Linux, Unix, and Windows systems, as well as environments integrating Oracle databases and SQL queries. I also intervene in scheduler management, batch process control, and the operation of monitoring and supervision tools.

My experience also covers infrastructure supervision, incident management, and the coordination of changes and application deployments. I operate in sensitive contexts requiring responsiveness, rigor, and reliability to ensure service continuity and system performance.

Today, I wish to put my expertise at the service of your organization through a spontaneous application. My goal is to actively contribute to the stability, performance, and evolution of your production environments.

My commitment is based on the ability to transform constraints related to urgency, complexity, and the demands of critical environments into concrete, measurable results aligned with operational performance objectives.
  • Arabic

    Native or bilingual

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • CH AP
    Operations Analyst
    DIGITAL AND IT
    August 2022 - December 2024 (2 years and 4 months)
    Lognes, France
    Management of application incidents caused by degradations, partial or total service interruption: diagnosis, identification of malfunction, intervention and resolution.

    Diagnosis of technical problems encountered on complex incidents.
    Proactive search for application anomalies and malfunctions.
    Processing of critical incidents from the application monitoring team and incidents from the client agency.
    Resolution or assignment of incidents to the correct resolution group.
    Daily management of incorrectly assigned incidents and their proper routing.
    Recurring application operations: Handling and execution of production-related requests.
    Participation in MEPP and MEP: Pre-production and production deployment of applications.
    Level 2 support for supervision teams, the national service center (CSN), and users.
    Maintaining documentation of incident records.
    IT production environment: (AIX, LINUX / Unix, Redhat, Windows / Windows Server, storage, NAS and SAN, VMware vSphere virtualization, Open Stack cloud.
    Production and supervision tools: Nagios, Visual TOM Scheduler, MIN-ITIL incident console (BMC Remedy ITSM), Dynatrace. Bastion.
    UNIX VTOM Oracle SQL
  • ICDC (mission Intérim Expectra)
    Incident Manager
    April 2022 - May 2022 (1 month)
    Handling the incident console (BMC Remedy ITSM) for:
    Critical incidents from Application Monitoring and incidents from the client agency.
    Rapid assignment of incidents to the correct Resolution group.
    Daily management of incorrectly assigned incidents and their proper routing.
    Review of incidents marked as resolved and their final closure.
    Environment: BMC Remedy ITSM, Smart-IT, ARAMIS.
  • ICDC
    Deployment Coordinator/Change Manager
    January 2019 - December 2019 (11 months)
    Change management.
    Processing all delivery requests, from registration to validation, planning, coordination, and supervision of delivery implementation, coordination of schedule steps between involved teams.
    Execution of daily tasks.
    Environment: GPLUP tools, DARWIN, ITSM, ARAMIS.

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Education

  • Cloud OpenStack configuration and administration training
    2024
    Formation Cloud OpenStack configuration et administration
  • Systems and Network Administrator Training Level Bachelor + 3/4
    2021
    Formation Administrateur Systèmes et Réseaux Niveau Bac + 3/4

Skill set

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