About Abdelouahed
Arabic
Native or bilingual
English
Conversational
Experience
- CH APOperations AnalystDIGITAL AND ITAugust 2022 - December 2024 (2 years and 4 months)Lognes, FranceManagement of application incidents caused by degradations, partial or total service interruption: diagnosis, identification of malfunction, intervention and resolution.Diagnosis of technical problems encountered on complex incidents.Proactive search for application anomalies and malfunctions.Processing of critical incidents from the application monitoring team and incidents from the client agency.Resolution or assignment of incidents to the correct resolution group.Daily management of incorrectly assigned incidents and their proper routing.Recurring application operations: Handling and execution of production-related requests.Participation in MEPP and MEP: Pre-production and production deployment of applications.Level 2 support for supervision teams, the national service center (CSN), and users.Maintaining documentation of incident records.IT production environment: (AIX, LINUX / Unix, Redhat, Windows / Windows Server, storage, NAS and SAN, VMware vSphere virtualization, Open Stack cloud.Production and supervision tools: Nagios, Visual TOM Scheduler, MIN-ITIL incident console (BMC Remedy ITSM), Dynatrace. Bastion.
- ICDC (mission Intérim Expectra)Incident ManagerApril 2022 - May 2022 (1 month)Handling the incident console (BMC Remedy ITSM) for:Critical incidents from Application Monitoring and incidents from the client agency.Rapid assignment of incidents to the correct Resolution group.Daily management of incorrectly assigned incidents and their proper routing.Review of incidents marked as resolved and their final closure.Environment: BMC Remedy ITSM, Smart-IT, ARAMIS.
- ICDCDeployment Coordinator/Change ManagerJanuary 2019 - December 2019 (11 months)Change management.Processing all delivery requests, from registration to validation, planning, coordination, and supervision of delivery implementation, coordination of schedule steps between involved teams.Execution of daily tasks.Environment: GPLUP tools, DARWIN, ITSM, ARAMIS.
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Education
- Cloud OpenStack configuration and administration training2024Formation Cloud OpenStack configuration et administration
- Systems and Network Administrator Training Level Bachelor + 3/42021Formation Administrateur Systèmes et Réseaux Niveau Bac + 3/4