Freelancer profile translated to English.
Back to original languageAbout Anes-Abdelmoutaal
Certified Salesforce Architect (12 certifications including Integration Architect), I have designed and deployed complex integration architectures for Ornikar (47,000+ claims/month, Guidewire↔Salesforce) and Spie (40,000+ accounts synchronized SAP IS-U↔Salesforce in real-time). Results: -30% storage costs, -35% support tickets, +25% service quality.
My "Faster to Value" approach guarantees measurable results in 4 to 8 weeks, while establishing a scalable architecture for the long term.
𝗠𝘆 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗱𝗼𝗺𝗮𝗶𝗻𝘀
→ Architecture & Integration: Scalable solutions on Sales Cloud, Service Cloud, and Data Cloud. Complex integrations via MuleSoft, SAP, REST/SOAP APIs, Apache Camel, and middleware.
→ RevOps & Data Governance Strategy: Organization audit, KPI alignment between Sales/Marketing/Service, data roadmap, and data governance.
→ Advanced Salesforce Development: Apex, Lightning Web Components (LWC), Flows, custom automations. DevOps with SFDX, Gearset, and GitHub.
→ Salesforce AI & Data Cloud: Integration of Einstein and Copilot for predictive insights and increased productivity.
→ Change Management: Team training, business playbooks, and steering dashboards to ensure adoption.
𝗠𝘆 𝗺𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝘆
1. Discovery & Audit — Analysis of your processes and Salesforce org to identify quick wins and strategic axes.
2. Scoping & Roadmap — Co-construction of a roadmap with measurable KPIs.
3. Agile Implementation — Iterative development involving your key users in each sprint.
4. Deployment & Monitoring — Training, support, and implementation of dashboards to monitor long-term performance.
Engineering graduate (National Polytechnic School), 8+ years of experience in demanding environments (Cognizant, scale-ups, IT consulting firms). Bilingual FR/EN.
Contact me to discuss your project →
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km), Marseille (up to 10km), Lyon (up to 30km), Bordeaux (up to 30km)
Experience
- Maître Benoît BIOT
On Malt
CRM & Automation Setup for a Law FirmLEGALNovember 2025 - November 2025Paris, FranceAs a CRM consultant, I designed and proposed customized CRM architectures tailored to business needs, integrating and evaluating several strategic tools:🔧 CRM Solutions Study and Integration: Salesforce, HubSpot, Zoho, Pipedrive, Notion, etc.📈 Marketing Automation Tools: ActiveCampaign, Mailchimp, Sendinblue, for campaign management, scoring, nurturing, and segmentation.📞 CTI (Computer Telephony Integration): Aircall, Ringover, Twilio for cloud telephony, contact creation, and CRM synchronization.📄 Document Generation and Electronic Signature: Integration of solutions like PandaDoc, DocuSign, Yousign to automate quotes, contracts, and signatures.📅 Smart Appointment Scheduling: Calendly, Chili Piper, Microsoft Bookings, with CRM synchronization and automated reminders.🧠 AI Call Recording and Summarization: Using tools like Fireflies.ai, Otter.ai, or Gong.io to transcribe, analyze, and extract insights from conversations.🔌 Modular and Scalable Architecture: APIs, webhooks, middleware (Make, Zapier, n8n) to connect tools and streamline workflows.🔍 Business Needs Analysis and Drafting Technical and Functional Specifications.📍 This experience allowed me to support Benoit in digitizing their processes, while ensuring a fluid user experience, intelligent automation, and optimal exploitation of customer data. - OrnikarSalesforce Transformation for Insurance & E-Learning (Ornikar)AUTOMOBILEAugust 2023 - January 2024 (6 months)Paris, FranceOrnikar, a rapidly growing scale-up, needed to connect its Guidewire insurance system (ClaimCenter & PolicyCenter) with Salesforce to manage over 47,000 monthly claims. The lack of automation and visibility impacted service quality and team efficiency.Actions:Integration architecture for Guidewire-Salesforce via Segment and Apache Camel middlewareDevelopment of a custom notification system with Slack and Flow integrationImplementation of Playvox for customer service and sales process optimizationCTI Vonage integration with Open CTI: real-time call controls, automatic case creation, intelligent routingCreation of a comprehensive analytics suite (custom reports and dashboards)Storage optimization with data archiving strategy: -30% storage costsResults:✅ 47,000+ claims/month processed automatically via Guidewire integration✅ +25% improvement in service quality thanks to Playvox✅ +35% efficiency in decision-making via analytics dashboards✅ -30% storage costs through optimization and archiving✅ 95% sprint completion rate, continuous improvement via retrospectives✅ Complete technical documentation in Confluence for knowledge transferTechnologies: Salesforce Service Cloud, Guidewire (ClaimCenter/PolicyCenter), Segment, Apache Camel, Vonage Open CTI, Playvox, Slack API, Flow
- CognizantSalesforce ExpertTECHSeptember 2021 - September 2023 (2 years)Paris, FranceDigital Transformation of Energy Customer Service (Spie)Salesforce-SAP IS-U & Experience Cloud Customer Portal Integration for Spie | 40K+ accountsClient: Spie (Germany - Industry: Energy)Role: Salesforce Senior Developer & ArchitectProblem:Spie, a major player in the energy sector, faced slow and manual contract renewal processes, a lack of visibility into customer accounts, and a high volume of support tickets. The absence of integration between Salesforce and SAP IS-U created data silos.Actions:Architecture and implementation of Salesforce-SAP IS-U integration for real-time synchronization of billing and contract account managementDevelopment of an Experience Cloud portal for advanced customer self-serviceAutomation of contract renewal workflows, reducing processing time by 20%Creation of an innovative access management system based on LWC, allowing non-admin supervisors to delegate access securelyLeadership of cross-functional collaboration between Salesforce, SAP, and MuleSoft teamsImplementation of modern DevOps with SFDX, Gearset, and GitHubResults:✅ 40,000+ customer accounts synchronized in real-time with SAP IS-U✅ -35% support tickets thanks to the self-service portal✅ -20% processing time for contract renewals✅ 100% stakeholder approval on technical documentation✅ Zero critical incidents post-deployment due to dependency analysis
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Education
- State Engineering DiplomaEcole polytechnique2017Ingéniorat Ecole Nationale Polytechnique.