Abdelmounaime Chiguer

Support to the UAT manager and participation in SAP production deployments via (HPALM). Ensured the integration of the customs database into the new SAP tool by conducting tests and validations to guarantee business continuity. Participation in the deployment and Hypercare phase in coordination with the Sales Administration and project teams. Design of dashboards - KPIs with Power BI and SAP Odata, to improve the visibility and efficiency of customs operations. Analysis and resolution of IDOCs in error in SAP. Development of macros for managing reconciliations and sending automatic emails for customs broker reminders. User support & Documentation and writing of user guides. Management and monitoring of incidents on ServiceNow with the Tibco interface teams, ensuring data reliability and anomaly resolution.

Project scoping, and identification of needs in collaboration with the Process Owner and benchmarking of IT solutions for HR process optimization. Documentation of processes and client needs. Configuration of the new solution according to pre-established functional specifications. Close collaboration with developers to integrate new solutions such as Broadbean, Hellowork, the career site, and the Grayscale SMS solution with the main system, using APIs. Data migration and testing. Writing of training materials for end-users. Development of macros using VBA for the Reporting part.

Internship SAP SUCCESSFACTORS Consultant at HR

Assisted in the Scoping and Requirements Gathering phases. Configuration of Picklists, Job Requisitions, Translation via XML, Recruiting Marketing. Participation in Testing Phases. Process Documentation. Participated in the resolution of TMA tickets on LMS, Recruitment Onboarding, Compensation modules for various clients (Canal +, Eramet, Havea TF1). Improvement of Excel Workbooks using macros.