Abdelmalik B.

The art of hospitality serving performance.

With solid experience in hospitality and concierge services, I bridge the gap between the demands of luxury and the efficiency of Business Development. My goal: to transform every operation into a seamless experience, whether it's an exclusive event or the management of real estate assets.

My key expertise:

Events: Logistical coordination, VIP guest list management, and on-site operations management.

Airbnb Concierge: Full management (check-in/out, guest satisfaction) and profitability optimization.

Corporate Concierge Services: Tailored services and premium Office Management.

My added value? A culture of detail inherited from high-end service combined with the responsiveness of a Business Developer.

High-end welcome for employees

Daily management of requests (dry cleaning, services, mobility, well-being)

Quality monitoring, supplier & service provider contact

Autonomous management of the concierge service and reporting

Responsible for both coordinating dining room service and the daily management of the establishment, I ensure the welcome, comfort, and satisfaction of clients throughout their stay.

Head Waiter Role: Dining room management, team supervision, group management, service quality

Reception Management: Client welcome, check-in/check-out, reservation management (Booking, phone, in-person)

Direct Support to Manager: Scheduling, ordering, inventory management, payment tracking

Team Training, integration of seasonal staff, unforeseen event management

Ambassador of the inn's image and guarantor of the client experience

On-site presence – Autonomy – Natural Leadership – Demanding yet caring