Freelancer profile translated to English.

Description

I help large companies transform their Microsoft Digital Workplace by improving IT performance, security, and user experience.

Microsoft 365, Intune, and Entra ID expert, I work on complex environments where stakes are critical: tool adoption, incident reduction, and modernization of uses around Copilot and AI.

+16 years of experience in demanding sectors (Luxury, Banking, Pharma) in environments with high security and performance constraints.

🎯 Impact:

• Reduction of incidents and IT requests

• Improved Microsoft 365 & Copilot adoption

• Optimization and security of Intune & Entra ID environments

• Transformation of IT into a productivity lever

🔧 Key Expertise:

• Microsoft Intune / Endpoint Management

• Microsoft Entra ID (Azure AD)

• Microsoft 365 (Exchange, Teams, SharePoint)

• PowerShell Automation

• VIP & critical environment support

• User adoption & AI (Copilot)

🚀 Concrete Case – Eli Lilly (Digital Workplace)

Implementation of an innovative IT entry point (IT On Point) to improve user experience and modernize IT.

• Creation of a user-centric physical and digital IT space

• Improved satisfaction and support

• Centralization of communications and procedures (SharePoint)

• Integration of Microsoft Copilot and AI tools

• Change management and adoption of new tools

👉 Result: IT perceived as a productivity lever.

💡 My Value:

I don't just do administration or support.

👉 I optimize usage, reduce IT friction, and improve user productivity.

📩 Missions:

• Microsoft Intune / M365 Deployment and Optimization

• Microsoft Environment Security and Modernization

• Digital Workplace Transformation

• Copilot & AI Adoption

• VIP and Critical Environment Support

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Tajik
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Guyancourt (up to 50km), Chartres (up to 50km), Lille (up to 50km), Créteil (up to 50km)

Eli Lilly France
Level 2 Support Technician • IT On Point Project Manager
PHARMACEUTICALS INDUSTRY
July 2025 - April 2026 (9 months)
Neuilly-sur-Seine, France
🏆 Project: Digital Workplace Transformation – IT On Point

Led the creation and deployment of a next-generation IT entry point aimed at improving user experience and modernizing the IT image.

🎯 Objectives:
– Reduce IT friction
– Improve user satisfaction
– Accelerate the adoption of Microsoft 365 tools and AI

🚀 Achievements:

• Design and implementation of an innovative IT kiosk (physical space + digital services)
• Deployment and configuration of workstation environments (Windows 11, Intune)
• Structuring of IT communication (newsletter, documentation, SharePoint)
• Facilitation of user sessions and change management

🤖 AI & Copilot Integration:

• Implementation of concrete uses of Microsoft Copilot in M365 workflows
• Creation of AI-assisted content (guides, communications, support materials)
• Raising team awareness of new AI uses

👉 Impact:

• Improved user experience and perception of the IT service
• Accelerated M365 & Copilot adoption
• IT repositioned as a productivity lever

Environment: Microsoft 365 (E3), Intune, Entra ID, SharePoint Online, Teams, Windows 11, Copilot
macOS User Training SharePoint Administration VIP Service Reporting & Analysis
Verlingue
VIP Support Engineer • Systems Administrator
BANKING AND INSURANCE
October 2024 - July 2025 (9 months)
Neuilly-sur-Seine, France
🛡️ Project: Microsoft 365 Environment Reliability and Optimization & VIP Support

Intervention in a demanding environment with a key role in managing complex incidents, continuous improvement, and upskilling support teams.

🎯 Objectives:
– Reduce recurring incidents
– Improve IT service quality
– Structure practices and strengthen technical expertise

🚀 Achievements:

• Analysis and resolution of complex incidents (L2/L3) with root cause identification
• Implementation of sustainable fixes and continuous improvement of IT processes
• Administration of Microsoft 365 environments (Teams, Exchange, Entra ID)
• Task automation via PowerShell
• Coaching and support for L1 support teams (skill transfer)
• Structuring of technical documentation and knowledge base
• Collaboration with technical teams to improve overall IT system quality

👉 Impact:

• Reduction of recurring incidents
• Improved IT service performance and stability
• Upskilling of support teams

Environment: Microsoft 365, Entra ID (Azure AD), Active Directory, PowerShell, SCCM, CrowdStrike, Cisco AnyConnect
Crowdstrike Cisco Meraki Microsoft Entra ID Microsoft Intune Powershell
Chaumet (Groupe LVMH)
VIP Support Engineer • Systems Administrator
LUXURY GOODS
March 2023 - October 2024 (1 year and 7 months)
Paris, France
💎 Project: Microsoft 365 Environment Modernization and Security

Intervention in a demanding environment (luxury sector) with significant security, performance, and user experience challenges.

🎯 Objectives:
– Ensure M365 services reliability
– Secure access and identities
– Improve VIP user experience

🚀 Achievements:

• Deployment and optimization of Microsoft 365 services (Teams, Exchange, SharePoint)
• Migration of On-Premise environments to the Cloud (M365)
• Automation of administration tasks via PowerShell
• Identity and access management (security policies, group compliance)
• VIP support with a high level of demand and complex incident resolution

👉 Impact:

• Improved stability and performance of IT services
• Reduction of manual tasks through automation
• Strengthened security and compliance

Environment: Microsoft 365, Azure AD / Entra ID, PowerShell, VMware Workspace ONE, SentinelOne
Workspace One Active Directory Sentinel One Powershell Zscaler