Freelancer profile translated to English.

Description

Experienced IT technician, graduated with 3 years of IT studies and 4 years of experience in support (L1/L2) and network/server administration.

I assist companies in deployment, user support, maintenance, infrastructure management, and optimization of their IT environment as well as its upkeep.

Reliable, versatile, and customer-focused, I offer services tailored to the needs of VSEs/SMEs.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Saint-Chamas (up to 50km)

DR TECH
IT Specialist (Support L1/L2+/ System and Networks)
DIGITAL AND IT
December 2025 - Today (8 months)
Saint-Chamas, France
Experienced IT technician, graduated with 3 years of IT studies and 4 years of experience in support (L1->L2) and network/server administration.
I assist companies in deployment, user support, maintenance, and infrastructure management.
Reliable, versatile, and customer-focused, I offer services tailored to the needs of VSEs/SMEs.
freelance Network Administration Customer Service VSE/SME IT support
Onyss
Experienced Support Technician / System and Network Administrator
DIGITAL AND IT
June 2025 - October 2025 (4 months)
Lançon-Provence, France
Management and resolution of Level 2 to 3 incidents: user workstations, Windows servers, network environment, and connected peripherals.
Deployment, configuration, and maintenance of computer workstations (PCs, laptops) with domain integration and user setup.
Administration of physical and virtual servers under Hyper-V: VM creation, role configuration, backup and restore management.
Stormshield ESET Dell Servers Hyper-V Acronis
Sobeys
Support Technician - L2 / System Network Administrator
AGRICULTURE
March 2024 - September 2024 (6 months)
Montréal, Canada
Management of Level 2 tickets in a multi-user environment (office + warehouses).
Technical support for point-of-sale (POS) systems, industrial printers, and internal tools.
Resolution of incidents related to the local network (LAN/Wi-Fi) and coordination with suppliers.
Creation of technical documentation for recurring procedures.
On-site and remote intervention (via RMM tools) for equipment maintenance.
Service Now Windows Server SSL VPN System Center Configuration Manager (SCCM) Point of Sale

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BAC PRO SN
Lycée Jean-Moulin
2019

Other

Abdelkrim Benzaama

IT Technician (Support L1/L2+/SysAdmin)

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