Freelancer profile translated to English.

Description

Hello, I'm Abdelkader!

I am an experienced Sales - Account Manager, specializing in customer relations, business development, and strategic support for companies. I help organizations optimize their partnerships, strengthen customer satisfaction, and transform every relationship into lasting value.

With successful experiences in demanding environments (software, services, and professional training), I combine a keen understanding of client needs with the ability to propose pragmatic, results-oriented solutions.

What I do for my clients:

Account Management & Retention: I become your trusted point of contact, ensuring long-term satisfaction and success.

Growth Strategy: Identifying upsell and optimization opportunities aligned with your business objectives.

Personalized Support: Strategic advice on the optimal use of your solutions to maximize impact.

Reporting & Performance Analysis: Monitoring essential KPIs and providing actionable recommendations for continuous improvement.

I rely on clear communication, active listening, and rigorous organization to turn challenges into concrete opportunities.

My Approach

I work collaboratively and solution-oriented, placing the customer experience at the heart of every project. Each mission is an opportunity to bring real added value, whether it's improving retention, streamlining customer journeys, or structuring high-performing sales cycles.

My methods adapt to the needs of startups, scaleups, and VSEs/SMEs, and I am constantly attentive to new trends to bring innovative perspectives.

👉 Available for Customer Success, Account Management, client project management, or business development missions on Malt.

Feel free to contact me, I'll be happy to discuss it with you!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

AS Consulting
Freelance Sales - Account Manager
CONSULTING AND AUDITS
January 2024 - Today (2 years and 7 months)
Paris, France
With successful experiences in demanding environments (software, services, and professional training), I combine a keen understanding of client needs with the ability to propose pragmatic, results-oriented solutions.

What I do for my clients:

Account Management & Retention: I become your trusted point of contact, ensuring long-term satisfaction and success.

Growth Strategy: Identifying upsell and optimization opportunities aligned with your business objectives.

Personalized Support: Strategic advice on the optimal use of your solutions to maximize impact.

Reporting & Performance Analysis: Monitoring essential KPIs and providing actionable recommendations for continuous improvement.

I rely on clear communication, active listening, and rigorous organization to turn challenges into concrete opportunities.

My Approach

I work collaboratively and solution-oriented, placing the customer experience at the heart of every project. Each mission is an opportunity to bring real added value, whether it's improving retention, streamlining customer journeys, or structuring high-performing sales cycles.

My methods adapt to the needs of startups, scaleups, and VSEs/SMEs, and I am constantly attentive to new trends to bring innovative perspectives.
Consulting Customer Loyalty/ Retention Prospecting Sales Sales
Partoo
Account Manager
SOFTWARE PUBLISHING
September 2023 - Today (2 years and 11 months)
Paris, France
Cultivate strong relationships with existing clients.
Act as the primary point of contact for client inquiries and requests.
Deeply understand client needs and objectives.

Identify opportunities for upselling and account development.
Collaborate with clients to develop strategies aligned with their objectives.
Work closely with internal teams to ensure client satisfaction and success.

Monitor client account performance and analyze data.
Prepare regular reports on results and KPIs.
Use analytics to recommend improvements and strategic adjustments.

Provide advice and recommendations based on in-depth product or service expertise.
Train clients on the optimal use of proposed solutions.
Be a trusted partner, offering strategic advice and personalized solutions.

Effectively manage client issues and concerns.
Work with internal teams to resolve operational or technical problems.

Ensure contract renewals by maintaining high customer satisfaction.
Implement retention initiatives to keep existing clients.

Monitor market trends and competition.
Propose strategic adjustments based on the evolving competitive landscape.

Communicate transparently with clients about updates, new features, and best practices.
Ensure effective communication between clients and internal teams.
Client Relations Consulting Sales Sales Negotiation Telephone Prospecting
Keobiz
Inside Sales Representative
BANKING AND INSURANCE
September 2022 - August 2023 (1 year)
Paris, France
- Processing inbound leads from various acquisition sources (online, offline, and partnerships).

- Prospecting and qualifying demand. Defining needs, persuading contacts, and closing deals.

- Developing commercial and pricing proposals aligned with prospect needs (business creation, accounting, social, and tax expertise...).

- Advising and following up with prospects through various stages until contract signing.
Telephone Prospecting Sales Negotiation Cold Call Client Relations Salesforce