Abdelkader GAROUACHI, EasyVista Consultant

Freelancer profile translated to English.

Back to original language

Description

EasyVista Expert Consultant, Service Manager and APPS.

Certified Easyvista Expert

Certified ITIL V4 Foundation

Modeling of Incident and Service Request workflows

Integration of catalogs (Service requests, incidents, hardware...)

Implementation of the Service Apps portal

Webservices Interfaces REST / SOAP API

Creation of reporting, business rules, and scheduled alerts

AD Interfaces

CSV Pre-import

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

IFP Energies nouvelles
ITSM Consultant
ENERGY AND UTILITIES
February 2022 - March 2023 (1 year and 1 month)
Rueil-Malmaison, France
Asset management and implementation of the Service Apps portal
• Implementation of the user portal
• Asset management
• CMDB management (Applications, software, and databases)
• Implementation of reporting, business rules, and scheduled alerts
• Acceptance testing and Go-Live
• Drafting of technical specification documents
Orano
EasyVista Expert Consultant
ENERGY AND UTILITIES
September 2019 - Today (6 years and 9 months)
Paris, France
Replacement of the ITSM USD solution with EasyVista and integration into the ORANO IS
Modeling of Incident and Service Request processes
Implementation of asset management
Stock management
Service Apps Portal
Standard template
French and English language
Webservices Interfaces REST / SOAP API
ServiceNow Cap Gemini
ServiceNow Framatome (user portal)
Pre-import interface for directory population
Active Directory: users and hardware
SCCM: hardware and software
SEP antivirus: workstation signature
Qualiparc: hardware
Knowledge base
Migration of 2500 procedures with images
Processing of acceptance test feedback
Go-Live

Be the first to recommend Abdelkader

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Management Consultant