Abdelkaddous A.

Cross-functional production support for a Digitalization program of subscription processes and life, savings, and pension insurance contract management processes, B to B. Coordinator for automated incoming API flows with business partner channels. Monitoring of production releases for various deliveries. TNR testing. AMOA and production incident management on Kelia Kapia Solutions environment. Assistance with document management operations > digital operations inbox > user administration > bug tracking > high-net-worth life insurance contract management. Monitoring and processing of anomalies for management and document generation under Kelia/Kapia Solutions. Processing and publishing of anomalies in the queue, monitoring and processing of technical errors for third-party and subscription files, in coordination with back office, scan teams, middle office teams, MOF, and reference data teams... Instructions on procedures, testing of automated partner flows from private banks and brokers via Sentinel, Axway, API. Monitoring and unblocking of W4 chains, etc. Coordination of digital pre-production and production releases. Page 1 of 5. Life insurance production support. Kapia Kelia editor 8.4 then 9.2, then 9.4. Instructions and monitoring of IT correction requests under Jira, Teams.

Project launch for establishing an SFTP connection between several Luxembourgish insurers and the internal life insurance tool Lazard Frères Gestion. Drafting specifications for CSV and XML file integration (Penelope) for all life insurers, acceptance testing, and coordination. Gathering business requirements, drafting specifications, then acceptance testing of tool improvements; creating new functionalities, improving interfaces to reconcile position and movement data with external company data. ...

=> Manage the Graphtalk AIA IS project ownership for Individual Life Insurance:

• Process evolution requests, business needs expressions.

• Plan, prepare, and lead design workshops, in project mode, agile mode, and end-to-end.

• Validate detailed functional specifications for new application versions and identify risks and their impacts.

=> Production incident management on Servicenter and ServiceNow:

• Ensure coordination with business units, operations, sales networks, IT development, upstream and downstream IS.

=> Preparation and execution of application batch acceptance testing:

• Functional acceptance testing on QualityCenter.

• Execute functional acceptance tests.

• Test batch fixes.

=> Contribution to the commissioning of application batches:

• Recovery plans, pre-production tests.

• Verify in post-production.

=> Ensure production monitoring of the Individual Life Back Office:

• Monitor IT production progress (planning, incident management, ...).

• Intervene during incidents by requesting necessary resources.

• Ensure communication to users regarding IT production schedules and processing progress.

Page 2 of 5

=> Implement user work requests, in coordination with IT development:

• Automation of mass portfolio transfers, subscription closings (end-to-end project) + other management operations.

• FICOVIE - Evolution of flows for control purposes: Flow split / Birthplace data input.

• Monitoring of high-end derivative product arbitrage for Orange Bank mandatary.

• Database extractions using SAS Guide.

• Solvency 2 / De-registration.

• X90 query for adding new data.

• Identification of transmission channel in ETL flows.

• Alert on malfunctions and risks that could slow down work progress and degrade delivery quality.