Abdelhamid Ben Othman

Participation in the development and maintenance of web applications dedicated to the management of transport services and internal operations. Contribution to the evolution of platforms and the improvement of their performance and reliability, in collaboration with technical and business teams in an Agile environment. ACHIEVEMENTS:

Development and maintenance of back-end features in Java for internal management and operations tracking applications. Design and development of user interfaces with Angular to improve user experience and data visualization.

Development and integration of REST APIs to ensure communication between front-end and back-end services.

Participation in the analysis of business needs and the writing of technical specifications. Correction of anomalies, improvement of code quality, and optimization of the performance of existing applications.

Implementation of queries and management of SQL databases for data storage and manipulation. Collaboration with product, QA, and support teams to analyze and resolve technical incidents. Participation in testing, validation, and deployment phases of new features. Use of Git for source code management and collaborative teamwork. ENVIRONMENT Angular, REST Git, HTML, CSS, JavaScript IntelliJ IDEA / Eclipse, web development, Agile methodology, skills=[]

Development and maintenance of web applications for transport service management and dispatch operation optimization. Participation in the improvement of platforms used by drivers and operational teams. ACHIEVEMENTS:

• • Development and maintenance of backend features in Java for trip and driver management applications.

• • Design and development of dynamic user interfaces with Angular for internal management and trip tracking tools.

• • Participation in the analysis of business needs and the implementation of adapted technical solutions.

• • Bug fixing and performance improvement of existing applications.

• • Integration and consumption of REST APIs for communication between backend services and the frontend.

• • Participation in testing, validation, and deployment phases of new features.

• • Collaboration with technical and operational teams to ensure platform stability and evolution., skills=[]

Technical support to end-users for resolving software and system incidents, ensuring service continuity and user satisfaction. ACHIEVEMENTS:

• • Diagnosis and resolution of technical problems related to software, operating systems, and user applications.

• • Assistance to users for the installation, configuration, and use of IT tools.

• • Analysis of technical incidents and identification of the causes of malfunctions.

• • Management and tracking of technical support tickets until incident resolution.

• • Escalation of complex incidents to specialized technical teams when necessary.

• • Contribution to the improvement of support quality through documentation of technical solutions and procedures.

• • Participation in user support for the use of IT tools. TECHNICAL ENVIRONMENT:

Windows, Linux, ticket management tools, software diagnostics, technical support, troubleshooting., skills=[]