Freelancer profile translated to English.
Back to original languageAbout Abdelhakim
DATA Consultant with 4.5 years of experience in master data management, I have in-depth knowledge of energy business data. I share my expertise in agile methodology and project management with MBA students from a business school.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- DalkiaProject ManagerENERGY AND UTILITIESJanuary 2023 - April 2025 (2 years and 3 months)Paris, France• Design of a dashboard to track the status of MDM applications and detect data discrepancies• Collaboration with application referents to analyze critical points• Coordination of developments and monitoring of acceptance phases• Deployment of the solution and support for the teams• Leading steering committees and presenting the dashboard• Widespread adoption of the application by the entire IT department due to its effectiveness
- DalkiaFunctional and Technical Support ManagerENERGY AND UTILITIESSeptember 2021 - April 2025 (3 years and 7 months)Paris, France• Management of L2 and L3 user incidents and requests for the 4 repository applications and optimization of support• Reduction of the average ticket age from 200 days to less than 10 days• Improvement of resolution time from 20 days to less than 5 days• Decrease in the number of annual incidents received, halved• One of my applications was voted the best in the IT department in 2024
- DalkiaTesterENERGY AND UTILITIESOctober 2020 - September 2021 (11 months)Paris, France• Design of test plans under Xray based on user stories• Preparation of data sets with SQL and test execution• Anomaly management under JIRA and regression testing• Capitalization of recurring regression tests for automation by the RPA team• Collaboration with the IT department to ensure compliant delivery of solutions
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Education
- Mastère spécialisé Expert en SI, Audit et Contrôle de GestionSKEMA Business School,2020Mastère spécialisé Expert en SI, Audit et Contrôle de Gestion
- Master 2 en Audit et Contrôle de GestionENCGO Business School,2018Master 2 en Audit et Contrôle de Gestion