Freelancer profile translated to English.

Description

IT Support Technician with over 15 years of experience in system and network administration, user support, and IT infrastructure maintenance. I handle the installation, configuration, and troubleshooting of workstations, Windows servers, networks, and IT equipment.

Rigorous, autonomous, and service-oriented, I make it a point of honor to resolve incidents quickly while ensuring business continuity. I also have experience in managing Active Directory accounts, Microsoft 365, printer maintenance, IP video surveillance, as well as writing procedures and technical documentation.

My goal is to provide reliable, secure, and tailored solutions to businesses' needs, while ensuring quality IT support.

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Franconville (up to 50km)

cominext
Manager
TECH
May 2007 - Today (19 years and 3 months)
Boumerdas, Algeria
IT Support
User technical assistance (level 1 and 2)
Hardware and software incident diagnosis and resolution
On-site and remote support
Workstation installation and configuration

Systems Administration
Active Directory user account management
Access rights and group administration
Group Policy Management (GPO)
Windows Server Administration

Networks
Network equipment installation and configuration
LAN/WAN network deployment and maintenance
Network cabling (Cat5e/Cat6, RJ45 patching)
Connectivity troubleshooting

IT Maintenance
Preventive and corrective maintenance
Hardware component replacement
Operating system installation and upgrades
Printer and peripheral management

Microsoft 365
Microsoft 365 account administration
Outlook and mailbox management
License assignment
User assistance

IT Security
Backup and restore management
Antivirus and update management
Network resource access control
Application of security best practices

IT Asset Management
Hardware and software inventory
Intervention and incident tracking
Equipment lifecycle management
Preparation and deployment of new workstations

Documentation
Writing IT procedures
Creating user guides
Intervention documentation
Updating the IT knowledge base

Project Management
Participation in IT deployment projects
Workstation and server migration
New equipment installation
Coordination with suppliers and service providers
Network Administration IT Support CCTV Office Automation Windows
COMINEXT
Manager
TECH
January 2007 - Today (19 years and 7 months)
Boumerdes, Algeria
IT SUPPORT, Help desk, lan, wan, cctv, Maintenance, troubleshooting, installation for individuals and SMEs