Abdelaziz Bensaber

• Ensure reception of user incidents

• Diagnosis and resolution of incidents or Level III escalation

• Verification and activation of certificates (OpenTrust)

• Mobile device enrollment (MobileIron and Intune)

• Activations and installations of workstations / OS updates / firewall

• Verification of user accounts and profiles / Licenses / Rights

• Deployment and handling of software incidents / Updates / Migration (SCCM)

• Train and assist users / Intranet and collaborative tools / Processes / Updates Update of the fleet by managing hardware entries and exits

Totalenergies

• Proximity support at the NEWTON, Michelet, CBX, Coupole sites

• Imaging and configuration of PCs

• Replacement of laptops and desktops as part of the PC REFRESH (+ data transfer)

• Password resets and account creation in AD, management of rights in AD, Bitlocker key generation.

• Messaging: archiving, installation of functional mailboxes, Outlook profile creation.

• Management of local and network printers / SAFECOM, toner replacement, paper jams

• Network cable patching

• Management of the CMDB for assignment of configuration items, creation of TOL for returning hardware to PFI

Technical environment: Totaldelegation (application distribution and imaging), ISL (PMAD), MobileIron (iPhone Enrollment), OpenTrust CMS (smart card unlocking), VPN (Zscaler), Powerpoint, Excel, Word, Teams, Sharepoint, OneNote

• Replacement of IT equipment due to virus presence

• Installation of Chromebox and Chromebook