Abdelaziz A.

I am the Sales Administration Manager within the Public Sector Business Unit at Malt, where I work on the BETAGOUV and UGAP, Health, Social, and Employment markets. My role is to ensure efficient and compliant administrative management according to public procurement requirements, while facilitating collaboration between freelancers and institutional clients to ensure the smooth running of assignments.

🔹 My main responsibilities:

✅ Supervision of the sales cycle, from order taking to invoicing

✅ Monitoring of services and coordination with stakeholders

✅ Contractualization of assignments and administrative management

✅ Verification of compliance with public procurement rules

✅ Invoicing and internal/external budget monitoring

✅ Administrative management of tenders and subcontracts (DC4)

✅ Implementation and improvement of Sales Admin processes with clients

✅ Monitoring and updating of the internal database

✅ Management of daily financial activity

🎯 My goal: to ensure smooth and efficient management of assignments, while ensuring compliance and client satisfaction.

Customer Success: Level 1 and 2 Support

▪️ Assist the client by offering a solution tailored to their request

▪️ Respond to all user/lead requests

▪️ Monitor and manage user orders

▪️ Assist leads in their process/purchase

▪️ Handle complaints via email/phone

▪️ Ensure customer satisfaction

▪️ Responsible for AAC/CS/CPF financing follow-up

▪️ Implementation of the CPF refund/extension process

- Handling incoming and outgoing calls

- Emailing

- Dispute management and problem resolution.