About Aaron
With experience managing events & large-scale reservations for one of London’s leading Michelin Bib Gourmand restaurants. I’m passionate about event management and have built a reputation for growing revenue and increasing event & reservation rates. I'm very hands-on, controlling all operational aspects of event management. This extends to customer engagement, site management and proactive sales management. With the knowledge of an extensive range of events from pop-ups and PR dinners to weddings, I have the experience to carry through your event from start to finish with ease.
English
Native or bilingual
Can work on-site
London (up to 50km)
Experience
- Gunpowder Restaurants GroupEvents, Sales & Reservations ManagerAugust 2022 - Today (3 years and 10 months)London, UKManaging events & reservations for our three London sites containing restaurants, bars and private event rooms.•Managing and leading multiple teams including head office staff and floor staff.•Building relationships and creating partnerships with appropriate channels in order to grow revenue and increase event & reservation rates.•Handling invoicing, budgets and targets for the group.•Managing branding and marketing of the business from website design to feedback and review reporting.•Weekly ad-hoc reporting and scheduling of meetings with senior management as well as travelling to each site for individual meetings with site managers.•Heading all site design including the interior, music and exterior displays.•Being the main point of contact for all staff, management and clients, ensuring seamless communication.•Implementing new procedures to ensure a successive client and staff experience.•Hiring of new employees for both head office and sites.•Answering all phone calls, emails and letters in a timely manner.•Creating event plans and run-sheets for all upcoming events and liaising with site teams, chefs and suppliers to ensure all is ready.•Overseeing all other appropriate aspects of the business extending to customer engagement, site management and proactive sales management.
- Mosaic Pub & DiningEvent's AssistantHOSPITALITYJanuary 2022 - March 2022 (2 months)London, UKAssisting the Events Manager in the organisation of various large-scale events within the company's London venues.•Meeting with potential clients to discuss and arrange events.•Handling payments via an online sales site.•Holding viewings for prospective clients in their chosen venues.•Overseeing and directing site staff on event days to ensure a smooth experience.•Creating rotas for venue staff according to event size and appropriate staffing in accordance.•General ad-hoc such as answering emails and phone calls.
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