Aaron Geimer

Management of a portfolio of 100+ B2B business clients in the DACH region with a focus on revenue development and customer retention. Further development of after-sales strategies to optimize complaint processes. Increase in internal efficiency through training and targeted team support.

Increase in ticket processing efficiency by approx. 70% through the introduction of structured processing procedures, optimization of internal communication, and improved coordination with external partners. Improvement of data quality and online presence in PIM and CRM systems with the aim of sustainable reduction of complaints. Reduction of personnel and return costs through strategic complaint management.

Improvement of conversion rate through data-based optimization of SEO/SEA measures and content adjustments. Planning and management of performance-oriented sales campaigns for sustainable new customer acquisition. Identification and optimization of business processes to increase efficiency and revenue potential. Strategic further development of website and social media channels to improve digital visibility and customer interaction.