Freelancer profile translated to English.
Back to original languageAbout Aaliyah
🌟 Free up your time and boost your performance! 🌟
You are an infopreneur looking to delegate your administrative tasks to focus on the essentials? You've come to the right place! I'm Aaliyah, a **virtual assistant specializing in customer care**, and I help you optimize your processes to maximize your efficiency.
🔖 References:
Jody Cavalie | CheckTaPaie | Job Mentor | À Cœur Patrimoine
Why choose to work with me?
👩💻 Tailor-made virtual assistance:
I handle your recurring administrative tasks (calendar management, email follow-up, invoicing...) to save you precious time. You can delegate with confidence, knowing that your business is in good hands.
🤩 Customer care expertise:
With solid experience in customer relationship management, I turn every interaction into a real opportunity for loyalty. By providing personalized attention to your clients, I allow you to strengthen their satisfaction and focus on what truly matters: growing your business.
🤓 Proofreading & editing:
Error-free content is essential for professional and impactful communication. I proofread your sales pages, email campaigns, training materials, or webinar slides to ensure your messages are clear, compelling, and tailored to your audience.
🎯 My goal:
To offer you more time to grow your business while optimizing your customer relations. By entrusting me with these key aspects of your activity, you can focus on the essentials: growing your business! 🚀
👉 Ready to boost your efficiency?
Book a discovery call now and let's see how I can help you achieve your goals: calendly.com/niyakare.
See you soon!
Aaliyah ✨
French
Native or bilingual
English
Conversational
Spanish
Conversational
Arabic
Basic
Remote only
Primarily works remotely
Experience
- GaPayLoCustomer Care Manager B2BFebruary 2026 - Today (4 months)- Management and follow-up of B2B customer requests via chat, email, and phone- User support throughout their online journey- Resolution of operational issues and daily support- Coordination with technical and product teams for customer feedback and bug tracking- Participation in the continuous improvement of customer service and knowledge base- Customer relationship management and service quality maintenance- Performing regulatory and documentary checks
- ConcentrixCustomer Care SpecialistOctober 2025 - February 2026 (4 months)Barcelona, Spain- Processing and investigation of high-risk cases (suspected fraud) in compliance with strict procedures- Analysis of customer requests, documentary verification, and decision-making according to established protocols- Multichannel ticket management (emails, chat) for French, US, and UK markets- Participation in the deployment of the Intercom CRM and migration of tickets from Zendesk- Contribution to updating Standard Operating Procedures (SOPs) and improving support quality and efficiency- Training new agents
- Créer vos vêtementsCustomer Care ManagerEDUCATION AND E-LEARNINGJanuary 2025 - July 2025 (5 months)- Email management- Responding to messages on Messenger and comments under Facebook ads- Responding to YouTube comments- Managing customer access on the Skool platform- Managing customer access on Systeme.io- Updating customer files on ActiveCampaign- Managing payments on Stripe and PayPal
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Education
- Customer Care ManagerCampus Customer Care by Doriane BAKER2023Gestion exécutive du customer care (répondre à tous les messages sur tous les canaux de communication, faire du suivi client, faire de la relance prospect, réaliser des appels découverte ou d'onboarding, animer une communauté privée, animer et modérer un tchat de webinaire), gestion managériale du customer care (récolter les données customer care, mettre en place des questionnaires, créer des process, suivre la satisfaction client et les datas pour piloter le customer care, récolter des feedbacks pour effectuer les améliorations nécessaires), consulting (pour répondre à une problématique précise), audit (analyse du customer care et élaboration d'une stratégie d'amélioration).
- Blogger Assistant TrainingMarie DI MAGGIO2023Comprendre et maîtriser les outils de l'infopreneur (CMS, plateforme de formation, tunnel de vente, référencement naturel, auto-répondeur, opt-in, publicité sponsorisée, webinaire), créer du contenu pour les réseaux sociaux et analyser les données (Facebook, Instagram, YouTube, Pinterest), automatiser les tâches (Zapier)