About Arnaud
English
Fluent
French
Native or bilingual
Experience
- OctopiaBusiness Process Engineer/Power platform DeveloperDIGITAL AND ITNovember 2021 - March 2024 (2 years and 5 months)Bordeaux, FranceComplete process of the life of a seller on the Cdiscount marketplace=> from Onboarding to Churn (cessation of activity) of sellers.Tool for the attention of the CODIR CDISCOUNT / OCTOPIAImplementation of automation between Salesforce and Power automate / Power BI:Objective to semi-automate Level 1 responses from the Customer service of marketplace sellers.First AI /IA tests with power automate for the automatic reading of RIBs of sellers in the KYC process.
- CdiscountProject Manager Method and process Support Marketplace SellersE-COMMERCEFebruary 2020 - Today (6 years and 4 months)BordeauxOptimization of cross-functional process/flow supporting marketplace sellers (Finance, customer relations, Product/offer management)Proposal and development of 'No Code' application (Access / Power Automate/PowerBI/PowerApps) for support advisors => 10 min to 30 seconds to analyze a given situation (Access/Power BI).Optimization and simplification of 'day to day' tool on Salesforce =>Mapping of onboarding (integration/registration circuit) of marketplace sellers with a view to dividing the integration time of the different stages by 2. (registration, KYC etc)
- NATURAL SANTE / SANTE VERTE SASBI ConsultantMarch 2024 - September 2024 (6 months)Bordeaux, FranceMapping under MIRO of existing tools and their dataDecomposition of Excel files of the trade and their formulasCreation of a Business Database in Sharepoint => 6 tablesCreation of 6 classic commercial reports monitoring field visits to pharmacies monitoring orders / invoices / management and stock shortagescreation of an internal archiving tool (article + EAN) using MS form + power automate+TeamsSetting up a tech room for knowledge sharing in Miro- Capitalize on a common Power BI identity in the way a report is designed Via screen caps under Miro /power Point- teams videosOther first elements addressed:- connect to your Excel // Salesforce //SQl server etc data- manage the time and date management part (time intelligence)- learning DAX language of Power BI on the main formulas usedVery positive reception of the Power BI training which allows in 1/2 day (in 1-1) to be autonomous on the understanding and development of Power BI reports on internal data
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Education
- Mastère spécialiséEI.CESI - Ecole d'ingénieurs du CESI2009
- MASTER 2Université Bordeaux2006