Freelancer profile translated to English.

Description

Bilingual French/English Operations Assistant and Logistics Coordinator, I support companies in managing and optimizing their remote operations. Based in Casablanca, I work remotely with clients in France, Europe, and internationally.

With several years of experience in customer support, logistics coordination, and administrative management, I handle environments with high operational demands requiring rigor, responsiveness, and prioritization.

My areas of intervention include:

• French/English Customer Support (email, chat, CRM, request tracking)

• Logistics and Operations Coordination (scheduling, operations monitoring, unforeseen event management)

• Administrative and Back-office Management (data entry, file tracking, reporting)

• Coordination with internal teams and external service providers

• Agenda and meeting organization, operational communication

Accustomed to collaborating with European and Canadian clients, I quickly adapt to existing processes and contribute to operational fluidity while ensuring an excellent customer experience.

Recognized for my professionalism, discretion, and service-oriented approach, I am committed to a sustainable, results-driven partnership.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

UM6P - University Mohammed VI Polytechnic
Logistics Coordinator
LOGISTICS AND SUPPLY CHAIN
February 2025 - Today (1 year and 4 months)
Salé, RZ, Morocco
Full management of national transfer logistics, with a high volume of requests
(+300% current workload).
Daily coordination with drivers to ensure punctuality, safety, and smooth
transits.
Real-time monitoring and immediate intervention in case of unforeseen events:
route incidents, delays, last-minute changes.
Main point of contact for all logistics operations related to transfers, available
permanently to handle emergencies.
Close collaboration with internal departments and university schools to effectively
plan travel and propose suitable logistics solutions.
Continuous optimization of transport procedures and budget, while ensuring quality
service.
Regular reporting, schedule updates, and administrative follow-up of logistics
services.
Logistics Coordination Event Logistics Process Optimization Cost Optimization Emergency Management
Travel Planet
Travel Agent
July 2024 - February 2025 (7 months)
Mohammedia, CO, Morocco
As a travel agent at Travel Planet, I assist clients in planning and booking their travel arrangements, including transportation, accommodations, and other services such as travel insurance. My role involves advising clients on destinations, finding the best travel dates, and managing all aspects of their itinerary, from booking to payment. I also handle customer inquiries, offer personalized travel packages, and ensure client satisfaction by addressing any travel-related concerns that may arise during their trips. Additionally, I stay up-to-date with the latest travel trends to provide my clients with the best recommendations and offers.
TELUS International Maroc
Technical Support
January 2024 - July 2024 (6 months)
Casablanca, GC, Morocco
Diagnosis and resolution of technical incidents for a residential clientele.
Ticket management, complex case tracking, and documentation in internal tools.
Continuous improvement of service quality through effective communication and teamwork.
Contribution to customer satisfaction by providing clear and actionable solutions.