About Yvan
French
Native or bilingual
Experience
- GHT, CH, AGGLO, VILLE, CONSEIL DEPARTEMENTAL, EDITEUR,ASSOCIATION,...(+30)Deployment of a digital project management method and a PMOTECHJanuary 2018 - February 2025 (7 years and 1 month)Quimper, FranceAudit of organizational practices, processes, tools, templates, steering committees regarding digital project management.Presentation with recommendations report.Transformation support:- Facilitation of working groups on process formalization:- Request-Study-Arbitration / Scoping / Acquisition-Launch / Implementation / Review.- Definition of document templates (Project sheet, scoping note, specifications, analysis grid, project plan, PPM tools, Project monitoring, Project review, ...).- Formalization of the capacity plan and project portfolio.- Methodological support at key points of the PPM tool.- Definition of project governance bodies (Steering Committee-Project Committee-Management Committee), indicators, and dashboards.- Training of the DSN and coaching of managers / PMO.See recommendations.
- CENTRE HOSPITALIER DE CHOLET
On Malt
Analyze the organization of support servicesMarch 2025 - March 2025Cholet, FranceAudit of the organization and practices of IT support services. - GHT, CH, AGGLO, VILLE, CONSEIL DEPARTEMENTAL, EDITEUR,ASSOCIATION,...(+50)Transformation of user support into a service centerTECHJanuary 2016 - February 2025 (9 years and 1 month)Angers, FranceAudit of organizational practices, processes, tools, templates, escalation scheme, steering committees regarding user request management.Presentation with recommendations report.Transformation support:- Facilitation of working groups on process formalization:- Incidents / Requests / Problems / Changes / Events / Stocks-Inventory-Suppliers.- Definition of document templates (procedures, RFC (Change Requests, ...).- Formalization of the service catalog.- Methodological support at key points of the ITSM tool (GLPI) and the DSN chatbot (WIKIT).- Definition of Service Desk governance bodies, indicators, and dashboards.- Training of the DSN and coaching of managers.See recommendations.
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Self-taughtSchool of common sense and personal work on current frameworks and standards201015 ans d'expérience, incluant (depuis 15 ans), une journée de R&D, formation,....par semaine...
Skill set
Categories
- Other