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Malt Strategy
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Malt Tech Trends 2026
Yacine AlilatYA

Yacine Alilat

Support client & operations

€180/day
1 project
Paris, FR
0-2 years
Customer Relations
Customer Support
Customer Service
Customer Request Management
Client Follow-up

Average response time: 1 hour

Freelancer profile translated to English.
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About Yacine

I support companies in their daily customer relationship management: handling customer requests, file follow-up, operational support, and internal coordination.

Accustomed to working with existing clients, I handle customer support, customer service, and back-office tasks with a structured, responsive, and service-quality-oriented approach.

I integrate easily with existing teams and tools (CRM, internal processes) to ensure a smooth and professional customer experience.

I also provide support during peak activity, absences, or product launches to relieve teams and guarantee a smooth customer experience.

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • CapCar
    Sales Agent
    May 2025 - Today (1 year and 1 month)
    Île-de-France, France
    Lead qualification (sellers & buyers)
    Full sales cycle management
    Remote & field customer relations
    Administrative coordination
    Closing & transaction security
    Sensitive file management (Funds, trust)
    Client Follow-up CRM File Management Customer Relations Administrative Follow-up
  • LePantalon
    Sales Advisor
    December 2025 - January 2026 (1 month)
    Paris, France
    Customer advice and support (Point of Sale, calls, emails)
    Needs identification and proposal of adapted solutions
    Management of payments via Shopify
    Processing and follow-up of deliveries
    Participation in annual inventory and stock management
    Daily reporting (Sales, Average Basket, Flux...)
    Client Follow-up Customer Relations Shopify Slack Customer Support
  • CABAIA
    Sales Advisor
    October 2024 - December 2024 (2 months)
    Serris, France
    Customer advice and support
    Management of payments via Shopify
    Daily reporting
Check out Yacine's experience

Reviews

5.0

Out of 1 rating

E

Edouard

Accompagnement relation client - MRJ Concept

Reviewed on 4/10/2026

Yacine did an excellent job with us. Very responsive, rigorous, and involved, he quickly adapted to our tools and way of working. His communication with our clients was particularly appreciated, with a clear, professional, and solution-oriented approach. It is a real pleasure to collaborate with him, and we will not hesitate to call on him again.

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Education

  • Master's Degree in Customer Experience Management
    ICD Business School
    2024
  • Bachelor in Business Development
    ICD Business School
    2022

Certifications

  • Training Certificate - Artificial Intelligence Course
    Staffme Academy
    2025

Skill set

Administrative Support
Customer Relationship Management (CRM)
File Management
Sales Support
Administrative Support
Sales Administration

Categories

  • Other