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Willy PlombWP

Willy Plomb

IT Workplace & Endpoint Consultant

€950/day
Lausanne, CH
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Willy

Consultant IT Workplace & Endpoint Management, I help companies secure, automate, and optimize their Windows, Microsoft 365, and endpoint infrastructures, among other things.

With over 25 years of experience in corporate and international environments, I work on concrete issues: IT L2/L3 support, Intune, MECM/SCCM, application packaging, Windows deployment, PowerShell automation, advanced troubleshooting, and IT process improvement.

I also work on task and workflow automation using n8n, as well as training and support on practical AI uses in business.

My approach is pragmatic and results-oriented: quickly understand the need, identify blockages, propose a clear solution, transmit best practices, and deliver something usable and reliable.

I can help with:
• Windows 10/11;
• Microsoft 365, Intune, MECM/SCCM;
• PowerShell and automation;
• n8n workflows;
• AI training and team awareness;
• application packaging;
• VIP, L2/L3 support;
• documentation and continuous improvement.

Because today, even companies that say “we don’t want AI” often end up discreetly asking how to automate their repetitive tasks three weeks later.

Available for remote, hybrid, or on-site missions around Geneva and Lausanne.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

  • Italian

    Conversational

Can work on-site
Lausanne (up to 50km)

Experience

  • The Adecco Group
    Senior Desktop Support Engineer
    July 2020 - January 2026 (5 years and 6 months)
    Lausanne, Switzerland
    • Provided L2/L3 IT Workplace support for multisite users in hybrid and international environments, including VIP support: Windows 10/11 workstations, Microsoft 365, remote access, teleworking, and peripherals.
    • Handled complex incidents related to workstations, Microsoft 365 services, and user infrastructures, with analysis, prioritization, documentation, and follow-up of corrective actions.
    • Contributed to a 47% reduction in recurring incidents through root cause analysis, CMDB structuring, and implementation of sustainable corrective actions.
    • Industrialized the deployment of Windows 10/11 user workstations via Microsoft Intune and Autopilot, reducing installation and provisioning time by a factor of 3.
    • Supported L1/L2 teams by sharing expertise, targeted documentation, formalizing procedures, and transferring knowledge.
    • Automated support tasks via PowerShell, reducing manual interventions and improving N2 support response time by approximately 25%.
    • Managed the IT equipment lifecycle: user training, onboarding preparation, hardware and software renewal, asset tracking, logistical coordination, and operational validation.
  • Bechtle SA
    Desktop Support Engineer
    January 2020 - June 2020 (5 months)
    Fribourg, Switzerland
    • Deployment, configuration, and validation of user workstations in a multisite and hybrid corporate environment within the medical sector, notably FHVi and EFR.
    • Packaging, integration, and deployment of applications via SCCM/MECM as part of Workplace migration and standardization projects.
    • L2/L3 support for incidents related to workstations, business applications, application compatibility, and user environments.
    • Performed application compatibility tests, technical validation of packages, and secured deployments.
    • Supported users during large-scale Windows migrations, with on-site assistance and post-deployment incident resolution.
    • Application validation in VMware, Hyper-V, and App-V environments.
    • Automated deployment tasks via PowerShell, with an estimated reduction of about 30% in intervention time.
  • iXion Services SA
    SCCM Software Packager
    July 2019 - December 2019 (5 months)
    Prilly, VD, Switzerland
    • Participated in a Windows 7 to Windows 10 migration project impacting over 5,000 users.
    • Packaged, integrated, and deployed applications via SCCM/MECM in a structured corporate environment.
    • Standardized packaging and deployment processes with PSAppDeployToolkit and PowerShell.
    • Performed application compatibility tests, technical validation of packages, and application virtualization with App-V.
    • Contributed to the industrialization and reliability of application deployments as part of a large-scale Windows migration.

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Education

  • Bachelor of Science
    Ecole Supérieure d'Informatique de Sierre (ESIS)
    1998
    Bachelor of Science
  • Commercial Diploma
    Ecole Supérieure de Commerce
    1994
    Diplôme De Commerce

Skill set

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