About Willy
French
Native or bilingual
English
Native or bilingual
German
Conversational
Italian
Conversational
Experience
- The Adecco GroupSenior Desktop Support EngineerJuly 2020 - January 2026 (5 years and 6 months)Lausanne, Switzerland
- Provided L2/L3 IT Workplace support for multisite users in hybrid and international environments, including VIP support: Windows 10/11 workstations, Microsoft 365, remote access, teleworking, and peripherals.
- Handled complex incidents related to workstations, Microsoft 365 services, and user infrastructures, with analysis, prioritization, documentation, and follow-up of corrective actions.
- Contributed to a 47% reduction in recurring incidents through root cause analysis, CMDB structuring, and implementation of sustainable corrective actions.
- Industrialized the deployment of Windows 10/11 user workstations via Microsoft Intune and Autopilot, reducing installation and provisioning time by a factor of 3.
- Supported L1/L2 teams by sharing expertise, targeted documentation, formalizing procedures, and transferring knowledge.
- Automated support tasks via PowerShell, reducing manual interventions and improving N2 support response time by approximately 25%.
- Managed the IT equipment lifecycle: user training, onboarding preparation, hardware and software renewal, asset tracking, logistical coordination, and operational validation.
- Bechtle SADesktop Support EngineerJanuary 2020 - June 2020 (5 months)Fribourg, Switzerland
- Deployment, configuration, and validation of user workstations in a multisite and hybrid corporate environment within the medical sector, notably FHVi and EFR.
- Packaging, integration, and deployment of applications via SCCM/MECM as part of Workplace migration and standardization projects.
- L2/L3 support for incidents related to workstations, business applications, application compatibility, and user environments.
- Performed application compatibility tests, technical validation of packages, and secured deployments.
- Supported users during large-scale Windows migrations, with on-site assistance and post-deployment incident resolution.
- Application validation in VMware, Hyper-V, and App-V environments.
- Automated deployment tasks via PowerShell, with an estimated reduction of about 30% in intervention time.
- iXion Services SASCCM Software PackagerJuly 2019 - December 2019 (5 months)Prilly, VD, Switzerland
- Participated in a Windows 7 to Windows 10 migration project impacting over 5,000 users.
- Packaged, integrated, and deployed applications via SCCM/MECM in a structured corporate environment.
- Standardized packaging and deployment processes with PSAppDeployToolkit and PowerShell.
- Performed application compatibility tests, technical validation of packages, and application virtualization with App-V.
- Contributed to the industrialization and reliability of application deployments as part of a large-scale Windows migration.
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Education
- Bachelor of ScienceEcole Supérieure d'Informatique de Sierre (ESIS)1998Bachelor of Science
- Commercial DiplomaEcole Supérieure de Commerce1994Diplôme De Commerce