About Viviana
Spanish
Native or bilingual
Experience
- GRUPO RESTAURANTES FAMILIA CARMENStrategic Consultant and Trainer for Leaders and Work TeamsHUMAN RESOURCESMay 2022 - Today (4 years and 1 month)Medellín, ColombiaAs a Strategic Human Talent Consultant and Trainer of Leaders at Grupo Gastronómico Familia Carmen, I become the bridge between the company's vision and people's potential.Responsibilities:1. Strategic Consulting in Well-being and Training.2. Strategic planning and execution of Well-being, Training, Assertive Communication, and Feedback Plans.3. Training in Mentoring and Coaching: enabling internal leaders to develop their collaborators' potential.4. Implementation of agile methodologies for high productivity with well-being.5. Identification of gaps in Organizational Climate and Culture.6. Individual training for senior leaders.7. Emotional Education for leaders and work teams, effective and adequate conflict management, and optimal results with conscious and humanized work ecosystems.8. Training in emotional management for clients. Effective management of client conflicts and dissatisfactions, and collaborator well-being amidst conflict.9. Creation of mediation and conflict resolution strategies in accordance with current regulations and the company's and collaborator's present contexts.10. Training in conscious and humanized Leadership based on a Culture of Excellence and Customer Hospitality.11. Training and creation of Emotional Intelligence strategies for leaders for timely and effective decision-making and management of work teams under pressure.12. Consulting and creation of strategies to mitigate turnover and absenteeism.13. Support in Well-being, emotional and mental health, and listening points for personal decongestion and greater work effectiveness.14. Consulting and advising to the HR team and Directors.
- IndependienteSenior Mentor in Management and Leadership SkillsHUMAN RESOURCESMarch 2018 - Today (8 years and 3 months)Medellín, ColombiaDesign of personalized individual and corporate intervention strategies and plans, based on well-being diagnostics and psychosocial and leadership risk assessments.Intensive training cycles for leaders of brands such as: Almacenes Éxito, Grupo Bios, Empresa SURA, Cooperatives, State Entities, IT company leaders, Leaders and collaborators in Australia, Chile, Bogotá, Mexico, Colombia, USA, New Zealand, among others.
- SUPERMERCADOS SUPERMÚStrategic HR Consultant / Trainer of Leaders and Work TeamsHUMAN RESOURCESJanuary 2025 - May 2026 (1 year and 4 months)Medellín, Colombia1. Diagnosis and identification of gaps and needs.2. Design of training and transformation routes and strategies.3. Continuous training for leaders impacting organizational climate and turnover.4. Design of strategies to train leaders in effective conflict mediation, assertive communication, managing collaborators with difficult actions and attitudes, labor conflicts, and omission or neglect of labor regulations.5. Design and execution of a conscious culture of active and respectful listening.6. Measurement of training impact.
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Education
- Social WorkUniversidad de Antioquia2014Esta formación es de gran alcance, a nivel empresarial y de Talento Humano, busca conectar los objetivos de las empresas con las necesidades humanas, buscando transformar la empresa en un ecosistema saludable, humanizado, consciente y sanamente productivo.
- MBABarcelona Business School2018Esta formación encamina las habilidades administrativas y humanas a una visión mas estratégica, empresarial. Continua fortaleciendo mi enfoque y mi fusión entre lo administrativo, gerencial y humano.
Certifications
- Undergraduate Diplomas - MBA - SpecializationUniversidad de Antioquia - ENEB2014