Description

With 8+ years of experience in Customer Success, Project Management, and SaaS Implementation, I help companies deliver successful projects and build lasting client relationships.

My profile is hybrid by design: I understand the business priorities of decision-makers, the technical constraints of engineering teams, and the real expectations of end users. I manage projects end-to-end — from scoping to go-live — keeping adoption, satisfaction, and ROI at the center of every decision.

I founded EmailSortPro, a full API product integrating Gmail and Outlook, which deepened my hands-on expertise in architecture, automation, and AI integration (Claude, ChatGPT, n8n, Lovable).

What I bring:

• AI Optimisation

• Customer portfolio management

• End-to-end implementations and projects from €5k to €50k

• 94% active adoption rate achieved post go-live on a critical CRM rollout

• Full-stack project ownership: scoping, stakeholder mapping, KPIs, governance

• Strong AI & automation skills applied to real product workflows

I'm currently open to CSM, Project Manager, Implementation Consultant, or Pre-Sales Engineer roles — ideally in a SaaS or tech environment. Feel free to reach out directly.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

EmailSortPro - Startup / Station F
Founder and Customer Success
January 2025 - December 2025 (11 months)
Paris, France
• • Discovery and Design : End-to-end customerjourney: onboarding, adoption, feedback loops.
• • Pre-sales advisory, product presentations and SMB onboardings.
• • Built user feedback process and iterated on product based on in sights
Customer Journey Design (onboarding end-to-end) Product Feedback Loop / Voice of Customer SMB Onboarding Pre-sales advisory Startup / early-stage environment
SoftwareOne
Customer Success Manager
January 2022 - December 2025 (3 years and 11 months)
Paris, France
• • SPOC for 20 enterprise accounts, retention and expansion focused.
• • Complex onboardings end-to-end: planning, RACI, KPIs, kick-off, MBR/QBR
• • Projects €5k–€50k delivered on time and within budget
• • NPS 4/5 and strong CSAT maintained across portfolio
• • Supported pre-sales cycles helping close strategic deals
• • Launched Customer Experience program France, embedding CSAT into daily operations
• • Efficiently Delivery: Leading complex technical onboardings, RACI, and business reviews (QBR).
• • Value Management: Managing CSAT and churn, achieving a consis tent Net Promoter Score of 4/5.
Enterprise Account Management Churn Prevention & Retention QBR / MBR facilitation NPS 4/5 — CSAT management Upsell & Expansion
Argentina
East Asia
January 2020 - December 2020 (11 months)
• • Enhanced my Spanish skills and explored some new cultures.

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NPS Customer Success Management SaaS Implementation
NPS Customer Success Management SaaS Implementation
VAE IT architecture
NANTES FRANCE
2023
VAE IT architecture