Freelancer profile translated to English.
Back to original languageAbout Valentin
Senior Manager with 10 years of experience in consulting firms, specializing in digital transformation, customer journey redesign, and Target Operating Model design for financial institutions (retail banking, wealth management, and capital markets).
I support complex transformation projects end-to-end, from strategic proposal framing (diagnostic and redesign of customer journeys, definition of target operating model, TOM, etc.) to digital/IT implementation (mobile customer journeys, service platforms, IT solutions, etc.) and change management (building and executing training plans, internal and external communication).
My expertise is divided into four complementary areas:
Customer Journeys:Framing and redesign of customer journeys, diagnosis of the existing situation, identification of pain points, collaborative design of target journeys, building the MVP user story backlog with quantification of business and IT impacts.
Target Operating Model (TOM):Diagnosis of existing operating models, definition of evolution scenarios, benchmarking, IT study, business case, definition of the target operating model and business/IT roadmaps.
Digital Product Management:Steering the design and development of digital products (platforms, customer journeys, internal tools) in Agile mode. Gathering and formalizing business/IT needs, coordinating technical teams, conducting UATs, incident management, Go/No-Go validations, production deployments.
PMO & Project Management:Leading cross-functional and international strategic programs. Coordinating business/IT stakeholders, facilitating steering committees, setting up and monitoring KPI dashboards, reporting, risk management, action plan tracking, and supporting top management in strategic decision-making.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CAPCO, ParisSenior Manager - Digital Transformation - TOM - Customer JourneyBANKING AND INSURANCESeptember 2023 - December 2025 (2 years and 3 months)Paris, France
Principal Consultant - Leading strategic projects and co-leading the Digital Strategy practice
- NATIXIS CIB COO - Project Manager - Redesign of LOD1 control system for CIB operations:Diagnosis of the LOD1 control plan and monitoring framework, gap analysis against full operational risk coverage, and design of the target plan integrating optimization levers (automation, pooling, etc.) and the target operating model, including tool selection and the IT/Digital roadmap.
- BFORBANK / CREDIT AGRICOLE - Project Manager - Product Lifecycle (PLC) Redesign and Deployment:Analysis and optimization of the internal PLC methodology to improve project management, deliverable quality, and reduce delays. Leading the design and adoption of the new target methodology (operational coaching, workshops, team support).
- BNP PARIBAS EM - Project Manager - Diagnosis and Target Operating Model Design for FOREX activity (TOM):Diagnosis of the existing Capital Markets model (processes, tools, architecture, etc.), definition of evolution scenarios towards the target, with different levels of requirements and constraints (organization, IT implementation...) and recommendation (including: business case, impact analysis, change management plan, presentation for validation/decision...).
- BNP PARIBAS EM - Project Manager - Management of regulatory response to the IG audit for Capital Markets activity:Management of the response to an IG audit mission concerning Capital Markets activity (FO, MO, BO business processes and Compliance, Risk, Legal, OPC functions) and implementation of IG recommendations: support for the adoption plan of new practices and training of teams across different areas (Poland, Turkey, Morocco...)
- CAPCO, Hong KongManaging Consultant - Customer Journey - Digital DeliveryBANKING AND INSURANCEJanuary 2020 - August 2023 (3 years and 7 months)Hong Kong, Hong Kong SAR China
Managing Consultant - Project leadership, developing a client account from 0 to 1.2M USD and 10+ FTEs
- HSBC (WPB) – Digital Project Manager - Deployment and design of Wealth customer journeys (mobile):Leading the development of investment customer journeys: gathering business needs, stakeholder alignment, IT team management, UAT coordination, Go/No-Go validation, production deployments, and scoping new investment features (formalizing functional requirements).
- HSBC (WPB) – Lead Business Analyst – Diagnosis and benchmark of Retail/Wealth customer journeys:Diagnosis and benchmark of customer journeys (payments, transfers, investment, account opening), identification of customer pain points, analysis of key opportunities (i.e., gap analysis), and strategic recommendations (impact and benefit analysis).
- HSBC (GPB) – Strategy Consultant – Design of the target operating model (TOM) and Private Banking offering:Designing the target operating model to establish Private Banking in mainland China: client acquisition channels, U/HNW customer journeys (acquisition, onboarding, KYC), operational processes, product integration (bonds, unit trusts, private funds), organizational structure, change management, IT/Digital, and alignment with local regulators.
- HSBC (WPB) – Digital Project Manager - Deployment of Retail customer journeys on the client space (desktop):IT migration of key customer journeys (homepage, payments, transfers) to the new client space to improve the user experience for 3.5 million users, from deployment management to change management (training, internal and external communication).
- MELCO – PMO - Steering testing and deployment of the group purchasing solution:Steering the program across 3 areas (Philippines, Macau, and Cyprus), reporting to top management, conducting UATs.
- Capgemini Invent, ParisSenior Consultant - Digital Customer ExperienceBANKING AND INSURANCEFebruary 2016 - December 2019 (3 years and 10 months)Paris, France
Project management and response to tenders in the Digital Customer Experience division
- CRÉDIT AGRICOLE ASSURANCES -**Proxy Product Owner - Redesign and digitalization of customer journeys:** Scoping the redesign of Prévoir and Emprunteur Insurance customer journeys, diagnosing the existing situation, identifying pain points, defining the target, and building the user story backlog for the MVP with quantification of business and IT impacts.
- AG2R LA MONDIALE - Strategy Consultant - AI strategy definition:Scoping the AI strategy applied to customer experience (identifying use cases, benchmarking AI solutions, impact analysis, strategic recommendations).
- AG2R LA MONDIALE - Business Analyst - Transformation of the customer service call center model:Diagnosing the call center business model (channel flows, allocated FTEs, tooling), analyzing, designing, and proposing evolution scenarios (reorganization, KPI definition, data visualization...).
- GENERALI – Proxy Product Owner – Creation and launch of a B2B2C service platform (Premium Concierge service)
- ORANGE – PMO – Leading a scaled Agile transformation program (SAFe)
- ITELIOS – Product Owner – Design & implementation of an HRIS solution
- TOTAL**– PMO – Digital transformation of international subsidiaries**
- LA BANQUE POSTALE – Business Analyst – Commercial efficiency of branches
- CAPGEMINI GROUP – Strategy Consultant – Strategic alignment of e-commerce acquisitions
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Education
- Master in Business ManagementEDHEC Business School2016Master en Business Management, Programme Grande École
- Acting DiplomaCours Florent2023Formation à l'art oratoire et à l'art dramatique