About Ugo
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Experience
- Brevo - France (Ex-Sendinblue)Senior Product DesignerSOFTWARE PUBLISHINGDecember 2023 - August 2025 (1 year and 8 months)Paris, FranceConception from scratch of a new loyalty product for retailers to create, manage, and drive loyalty programs.The goal: offer a simple-to-configure, scalable solution that is truly usable by non-technical marketing teams while providing the flexibility enterprise clients need.đ Context & challengesLoyalty programs are often complex to implement, fragmented across multiple tools, and difficult to maintain over time.Brevo wanted to:
- Integrate this new tool, acquired from another company, into Brevo's product DNA.
- Reduce operational complexity for marketing teams.
- Offer a clear and consistent experience, from configuration to end-customer usage.
đ ïž My role & interventionsAs a Senior Product Designer, I supported the product team throughout the entire design cycle:- Product discovery & scoping
- Identification of key scenarios (creation, management, reward tracking)
- UX design & product flows
- Design of loyalty program creation journeys
- Implementation of UX patterns consistent with the Brevo ecosystem
đ Product impact & benefits- âŹ250k in direct ARR generated through the acquisition of major retailers like Feu Vert, Palais des ThĂ©s, and KitsunĂ©.
- Fransys CloudCo-Founder & ProductSOFTWARE PUBLISHINGJanuary 2023 - May 2025 (2 years and 4 months)Paris, FranceFransys is a cloud hosting platform based on Kubernetes, aiming to simplify the hosting of complex projects through an intuitive interface and transparent pricing.As a co-founder, I was involved in all phases of the product: user research, design, and sales.I am no longer involved in this project today, but it is still under active development. Feel free to try it at www.fransys.cloud
- Sendinblue - FranceSenior Product DesignerSOFTWARE PUBLISHINGFebruary 2022 - December 2022 (10 months)Paris, FranceUX improvement & design and creation of new features for Brevo's email editor (formerly Sendinblue).Redesign of the email editor for a faster, smoother, and more efficient experience.đ Context & challenge:The editor suffered from excessive "simplification" which had paradoxically made it slow and frustrating to use: too many modes, too many clicks for common actions (drag & drop, adding images, selecting elements), glitchy interface. Result: a plummeting NPS.đ ïž My role & deliverables:âą Client interviews and Fullstory observation to diagnose major friction points.âą Redesign of essential interactions (more intuitive element selection, improved drag & drop).âą Simplification of workflows: reducing the number of clicks needed to add images, edit content, or manage columns.âą Complete interface overhaul: reorganization of panels, highlighting key features, removal of certain sub-menus.âą Integration of components into the existing design system to ensure consistency, reusability, and maintainability.âą Complete design specifications ready for development.đŻ Result:âą NPS improvementâą Adoption of the new editor increased from 40% to 80%
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Education
- Level II certified degree in Multimedia Project Management.Digital Campus2012