About Tony
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Experience
- SodexoGlobal Digital LeadENTERTAINMENT AND LEISUREMarch 2019 - Today (7 years and 3 months)Issy-les-Moulineaux, FranceSupport the digital transformation of 30 countries within a CAC40 company.// Technical Referent GDPR / EPRIVACY:. Project Management within the group.. Over 300 websites / mobile applications to migrate.. Implementation of templates and training decks for countries.. A/B testing of banners.. Monitoring of Eprivacy Friendly solutions (Google Consent Mode, Matomo)Solutions:-> Onetrust-> Matomo: Server installation & configuration.-> Axeptio// Expert Referent for analytics-related issues:. Creation of tagging plans for group solutions.. API management to ensure data reliability and integrations with third-party solutions.. Data cleaning & harmonization.. Account / property architecture.. User training on different solutions.. Management of external agencies (RFP, Budget, Quality Control).. Implementation of dashboards (performance, data quality)Solutions:-> Google Analytics 360-> Hubspot-> Salesforce-> Google Tag Manager-> Matomo-> DataStudioCross-functional missions:- Implementation of Python scripts to automate processes hosted on Cloud Functions.- Implementation of an ETL for creating multi-source dashboards.- Support for recruiting local resources.
- SuwroIntelligent Conversational Agent with Human EscalationHEALTH AND WELLNESSSeptember 2025 - October 2025 (1 month)La Rochelle, FranceContext & Problem StatementA client wanted to implement an automation to send SMS messages to their customers and automatically manage response volume to organize targeted appointment bookings.Developed Solution:Conversational management system based on AI agents (Google ADK) with bidirectional SMS integration and an escalation mechanism to a human operator. (using Tasker for Android use with dedicated server setup for conversation management and number generation)Key Features:Multi-specialized agents: qualification agent, appointment booking agent, FAQ agent, orchestrator, conversation monitoring agent.Intent detection: automatic request classification for routing to the appropriate agent.Intelligent escalation: transfer to a human based on confidence score, detected sentiment, or critical keywords.Operator interface: real-time dashboard for human interventions with full conversation context.Technical StackGoogle ADK (Agent Development Kit) • Python • Tasker• FastAPI • BigQuery • Google Cloud Run • SubapaseResults75% of requests processed automatically without human interventionAverage response time < 30 seconds (vs 4h previously)
- SoneparSenior Ecommerce AnalyticsJuly 2024 - July 2025 (1 year)Paris, FranceWork with Sonepar Global teams to operate and harmonize all the ecosystem and support the digital transformation with proper analytics and correct measurement tools & strategy to support the teams.
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Education
- MBA Master of Business AdministrationUniversity of St Thomas (USA)2013
- Master in International BusinessIAE de Caen2011
Certifications
- Google AnalyticsGoogle2016
- ContentSquareContentSquare2018