Freelancer profile translated to English.
Back to original languageAbout Tom
For more than 11 years, I have led the development and implementation of business processes and digital solutions in a globally active company.
I have a proven track record in managing digitalization initiatives, international programs, and cross-functional teams (up to 45 FTEs). For almost six years, I was responsible for the global transformation of sales processes and the implementation of the CRM solution (Salesforce).
My experience in sales, strategy, marketing, and communication is complemented by in-depth knowledge of CRM, process optimization, and agile software development.
I am a problem-solver with the ability to communicate clearly. As a former national team and first-league athlete, I learned to approach my goals with team spirit and ambition.
I am a pragmatic problem-solver with several years of experience working with decision-makers in companies.
I have comprehensive knowledge of business models and the ecosystem for renewable energy solutions.
Career highlights:
- +5 years global responsibility for digital sales processes and B2B customer loyalty solutions
- Management of a cross-functional team with up to 45 FTEs using agile methods
- Leadership of the "Sales" workstream in a company-wide digitalization and transformation program
- Development of a global strategy and roadmap for digital transformation and data-based business models
- Implementation of a standardized CRM solution with Salesforce Lightning in over 20 countries
- Project, roll-out, and stakeholder management for the relaunch of the global CMS in over 20 countries
- Representation of the Vaillant Group at trade fairs, innovation networks, and towards start-ups
- Nomination for Vaillant Group's development program for executives
German
Native or bilingual
English
Fluent
Can work on-site
Düsseldorf (up to 50km)
Experience
- NEOLOS Consulting | www.neolos.deFounder | Management consulting and interim leadershipCONSULTING AND AUDITSDecember 2024 - Today (1 year and 6 months)Düsseldorf, GermanyManagement consulting and interim leadership for business transformation and technology implementation journeys.https://www.neolos.de/Strategy & Innovation
- Digital transformation strategy
- Digital product strategy
- Commercial & sales strategy
- Data & BI strategy
- AI strategy
- Program / project strategy & design
- KPI definition
- Market trends & innovation assessment
- Business model innovation
- Business case assessment
- Digital Portfolio Management
Planning & Program Management- PMO & Project Portfolio planning
- Transformation program office
- Stakeholder & Executive management alignment
- International program / project management
- Project governance
- Resource planning
- Risk Management
- Capability assessment
- Roadmap development
- JIRA & Confluence governance
Requirements & Processes- Requirement engineering
- Feature clustering
- Business scenarios, Customer journey & process definition
- E2E process integration
- Process design & documentation
- Template process design
- Process performance measuring (PPI)
- Organizational process fit/gap assessment
- Process organization building
Operations & Implementation- Digital / Software Product Management
- Product vision design
- Delivery operating model design
- Agile team management
- Data management
- Roll-out planning & management
- Cut-Over Management
- Hypercare
- Migration
Change & Adoption- Operating model design
- Change management & communication
- Change impact assessment
- Release Management
- User training
- User adoption success management
- User feedback assessment
- Vaillant GroupGlobal Process Owner (GPO) Sales & CRM Team LeadENERGY AND UTILITIESApril 2019 - November 2024 (5 years and 7 months)Remscheid, Germany
- Global responsibility for processes, digital products, synchronization of sales customer journeys. Cross-functional team management and international project steering
- Assignment for international implementation of industry CRM / Saleforce best practices for customer acquisition, partnership, customer loyalty and compensation models solutions in B2B business
- Coordination of a team of 7 product owners/scrum teams and up to 45 FTE from business and IT (internal + external) within scaled NEXUS SCRUM framework
- Management of global project portfolio and project budget (+3 Mio. €). Coordination of resources/team skills
- Steering of all global Sales CRM-related project management activities, cross-functional alignment with line organization, international stakeholder community and management up to C-Level
- Global functional ownership for digital process harmonization and implementation in Sales process (Salesforce / SAP) + responsibility for operational set-up and roles of the process owner organisation
- Definition and implementation authority for global key (KPI) and process performance indicators (PPI) and process performance measurement activities
- Responsible for international process and IT system landscape transformation as part of Vaillant Groups Digital Process World Program
- Business requirements analysis, process and solutions design in line with price, product and sales strategy requirements and priorities in global sales business
- Accountability for activities targeting CRM adoption of global user community (2000+) considering various user personas
- Managing of all roll-out activities and conversion of sales IT system landscape (Salesforce / SAP) with 2000+ users (brownfield approach) & introduction of Salesforce Lightning in national sales companies
- Vaillant GroupManager Digital Ecosystem & Strategic PartnershipsENERGY AND UTILITIESJuly 2017 - March 2019 (1 year and 8 months)Remscheid, Germany
- Identification and validation of market innovations, new business models and digital customer solutions as part of the global digital strategy
- New/Digital business model model research, innovation and ideation (design thinking; business model canvas; lean startup…)
- Assessment of emerging technologies'(IoT, Big data, AI, cloud, blockchain) potential for new business models
- Validation of Business opportunities/models & Business case assessment incl. cost estimation, market quantification and revenue stream calculation
- Business model prototyping and hypothesis validation
- Screening and identification of market trends, digital innovations and new business models
- Analysis of startup landscape and venture capital investments
- Establishment of technology partnerships with startups and other corporates
- Development of corporate digital transformation strategy
- Design of operating model/organisational blueprint for business model prototyping and execution of digital project portfolio
- Global digital solution demand management & cross-functional orchestration of digital product portfolio, solution delivery and decision-making
- Reporting to divisional director, who reports to the CEO
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Education
- Diploma Economics & PoliticsUniversity of Duisburg-Essen2009Diploma Economics & Politics
- /NRW School of Governance2012Doctoral program with a focus on organisational thinking, complexity and contextual competence, interaction knowledge. Scientific core areas: - Decision Analysis - Transformation Management - Negotiation - Representation - Political-Strategic Action - Implementation Design