Timothy Indarto

• LLM & Search QA (50-300 tasks/day): Executed Reinforcement Learning from Human Feedback (RLHF) and pairwise A/B testing on internal LLM infrastructures to improve factual consistency and algorithmic reasoning. Evaluated search intent mapping, autocomplete, and cross-modal query-to-product-image alignment.

• AI Recommendation QA (100-500 tasks/day): Evaluated AI-generated e-commerce recommendation engines by analyzing user repurchase data, testing deduplication features, and validating semantic relationships in "You May Also Like" panels.

• Global Remote Operations: Managed daily calibrations and feedback loops with BPO vendors across the US, Japan, LATAM, and SEA using enterprise collaboration tools (Lark/Feishu), continuously optimizing SOPs and training documentation.

• Project Automation: Built and deployed process automation solutions using Feishu Sheets and Advanced Excel, successfully scaling across 7 countries. This resulted in a 47.70% reduction in Average Handling Time (AHT) and a 187.46% increase in efficiency.

• Automated Reporting: Developed behavioral tracking systems and automated monthly data dashboards using Feishu Base (relational databases), reducing evaluation error rates by 56.52% and AHT by an additional 5.65%.

• Video & Gaming Audit (100-200 tasks/day): Audited e-commerce promotional videos, SKU lists, and livestreaming content. Conducted rigorous QA testing for AI-driven game logic (Bagelbell) and product localization (Plants on Fire).

• Achievement: Awarded "Trust & Safety Outstanding Individual: Best Performer Q4 2024".

• Designed comprehensive SEO strategies aimed at achieving optimal traffic and search engine rankings by leveraging key performance metrics and competitive analysis.

• Optimized platform architecture for reputable global sports events such as FIFA World Cup 2022, Olympic Games Tokyo 2020, Premier League, and Champions League.

• Mentored 30+ interns from the Kampus Merdeka Program in SEO basics, on-page strategy, and technical SEO architecture.

• Handled App Store Optimization (ASO) for Google Play Store and improved SEM budget efficiency through SEO keyword synergy.

• Created and maintained 12 microsites (WordPress-based PBN) across 11 distinct content niches.

• Achievement: Initiated and spearheaded the 'Schedule Page Creation Project' for sports and TV niches, driving massive top-of-funnel organic growth that resulted in over 3M+ monthly impressions.

• Achievement: Reached the all-time highest SEO Traffic metric for the platform during the FIFA World Cup 2022.

Onduline Indonesia

Conducted technical website audits, localized keyword research, and meta title/description optimization resulting in +30% Impressions and +34% Clicks.