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Description

Update information systems according to changes.

Implement technical operating, usage, and security procedures for IT equipment.

Analyze the performance of an information system.

Improve an information system.

Diagnose the nature and origin of incidents and implement corrective measures.

Advise development teams, production teams, and users.

Process information (collect, classify, and update).

Implement security standards, particularly those related to access conditions.

Ensure proper management of access rights, for machines on the one hand, and for users on the other, in compliance with the company's security rules.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

SOCIETE GENERAL
Digital workplace
BANKING AND INSURANCE
March 2024 - June 2025 (1 year and 3 months)
Paris, France
 Incident Management and IT Support
 Ensure management of mobility-related incidents (Run)
 Provide quality technical support to end-users for various mobile environment issues.
 Manage monthly Sprint processing using collaborative tools such as Jira.
1
 Coordinate and execute changes in the production environment.
 Documentation and Processes
 Design and update documentation to assist users in various processes.
 Perform checks and updates of internal procedures (Jarvis), adapting them according to organizational changes.
 Collaborations and New Features
 Consult technological evolutions announced by Microsoft, analyze their impact, and provide detailed feedback.
 Create application configuration policies (App Configuration Policy) to enable/disable specific features.
 Work in collaboration with Microsoft teams for the deployment of new products or to manage technological end-of-life, communicating effectively with local IT.
 Tests and Validation
 Plan and execute configuration tests on the PFT tenant before production deployment.
 Conduct exhaustive tests on new smartphone models (iOS/Android), analyze results, and provide validation (Go/No-Go) for purchases.
 MDM Management
 Supervise the management of MDM platforms (Intune and Workspace ONE) for mobile device enrollment, using tools such as QR codes or TAP.
 On-call duties
Perform on-call duties to ensure service continuity and support for mobility environments outside standard working hours.
Respond to critical incidents to minimize impact on users and guarantee service availability.
ENVIRONMENT: Microsoft Intune, VMware Workspace ONE,
Microsoft Intune Workspace One Apple Business Manager Android Azure Active Directory
GROUPE CREDIT AGRICOLE (PACIFICA)
System Administrator
BANKING AND INSURANCE
January 2023 - February 2024 (1 year and 1 month)
Paris, France
Active directory:
 Process requests for authorizations and access rights
 Process requests for creation of shared folders and their respective groups in AD
 Add/modify/delete DNS entries upon request
 Monthly import and export of ADLDS instances
 Installation of new ADLDS instances
Virtualization
 Installation of new virtual machines
 Management of virtual machine resources
2
 Monitoring of virtual machine resources
 Decommissioning of virtual machines that are no longer used
 Processing of email storage requests
cyberark:
 Process requests for adding/modifying/deleting/unblocking application profiles
 Process requests for initial CyberArk enrollment
Office 365:
 Management of requests on VIAREN's M365 Tenant
Monitoring:
 Processing of monitoring alerts in Zabbix
 Adding new hosts for monitoring
ENVIRONMENT: Service-Now , AD, VMware, Cyberark, Zabbix, M365,
Active Directory VMWARE Cyberark
LVMH (PROXIMY)
Digital workplace
LUXURY GOODS
January 2022 - December 2022 (11 months)
Paris, France
Project Implementation and Administration of Microsoft Intune/Office 365 (100% cloud) Migration of the proximy entity to the cloud (azure AD and Intune)
 Office 365 Administration
 Microsoft Intune Implementation and Configuration
 Analysis, resolution, and monitoring of reported alerts
 Intune MDM for Workstations (Windows)
 Intune MDM for Mobiles (Android)
 Deployment of various applications (Windows and Android)
 BitLocker Configuration
 Windows Defender Configuration with Intune
 Linking managed Google Play account to Intune
 Configuration and enrollment of certain devices in Kiosk Mode
ENVIRONMENT: Microsoft Intune, Azure AD, O365, Defender, ANDROID,
Microsoft Intune