Freelancer profile translated to English.

Description

Independent assistant launching my business, organized and attentive, I offer administrative support for individuals, freelancers, and small businesses.

I have experience in customer relations and administrative management, particularly in processing customer requests, managing files, and handling complaints.

Serious, responsive, and professional, I support my clients in their administrative organization to save them time and simplify their daily lives.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

De Particulier à Particulier
Administrative experience & support for individuals
TELECOMMUNICATIONS
January 2025 - Today (1 year and 5 months)
Angers, France
Over the years, I have assisted several people with their daily administrative tasks, including:

✔ Housing applications
✔ CAF (Family Allowance Fund) correspondence
✔ Health Insurance files
✔ Drafting of formal notices
✔ Scheduling administrative appointments
✔ Organization and file tracking
✔ Insurance comparisons
✔ Assistance with online administrative procedures

These experiences have allowed me to develop solid skills in organization, administrative writing, document management, and supporting individuals in their procedures.
Administrative management and organization Administrative file follow-up Writing administrative letters and documents Communication Analysis and comparison of solutions
INTELCIA
Call Center Agent
TELECOMMUNICATIONS
October 2023 - February 2026 (2 years and 4 months)
Angers, France
Customer relationship and complaint management

- Processing customer requests
- Complaint management and follow-up
- Support and solution finding
- Administrative file management
- Telephone and written communication
- Follow-up of administrative procedures
- Email processing
Administrative management Customer complaint management Remote work and autonomy Customer file follow-up Email management