Freelancer profile translated to English.
Back to original languageAbout Théo
Hello!
After several years as an IT support professional, I decided to move into training.
I focus on training BTS SIO students, specifically in the subject 'IT service support and provision'.
I already have a complete program. Do not hesitate to contact me if needed!
French
Native or bilingual
English
Fluent
Can work on-site
Montpellier (up to 50km)
Experience
- [Indigo Telecom]TECHNICAL SUPPORT MANAGERTELECOMMUNICATIONSJanuary 2022 - Today (4 years and 5 months)• Management: Leading the support team (technicians/apprentices). SLA management and skill development.• Windows and Linux Servers (Debian/Red Hat).• Telecoms: Expert administration of AVAYA, Teams Phone. Management of critical tickets with US/UK support.• Processes: Pivot technical interface between management, sales, and administration.
- [KeyceAcademy Nîmes]BTS SIO TRAINER (SISR Option)September 2025 - Today (9 months)Nîmes, France• Module facilitation: User support & Service provision.• Creation of pedagogical scenarios based on real company cases.• Student mentoring towards professional posture.
- [Indigo Telecom]TELEPHONY & NETWORKS TECHNICIANJanuary 2020 - January 2022 (2 years)• Maintenance in operational condition of Linux & Windows infrastructures.• Mass deployment of UniFi Wifi hotspots.• L1/L2 support and documentation of technical procedures.
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Education
- BTS SIO SISR OptionESICAD Montpellier2022BTS SIO Option SISR
- Professional Title. Telecoms Network TechnicianAFPA Saint Jean de Védas2018Titre Pro. Technicien Réseau Télécoms